Service Operations Analyst

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Are you a problem solver? Do you enjoy new challenges and determining ways to improve an operation, system, or process? Are you good at working with data to discover where there might be issues or opportunities? Would you be comfortable representing the organization in cross-functional meetings and making decisions/structuring conversations that align with the organization’s commercial strategy? Do you like working in a fast paced, dynamic environment where key decisions are made?
If so, we have a rewarding position for you within the Service Operations Team. You will:
Broaden your Enterprise Visibility: Cross-domain exposure across both Distribution and Airline IT business units, positioning you for future leadership roles in Commercial Strategy, Enterprise Architecture, or Revenue Operations
Continuously Upskill: Direct exposure to cutting-edge enterprise AI applications and RPA tools, building in-demand skills in operational automation.
As a Service Operations Analyst, you will sit at the intersection of commercial execution, contract administration, and technology. You will drive revenue enablement and financial readiness for Sabre’s global distribution and IT solutions. In this unified role, you will bridge the gap between commercial strategy and execution—ensuring deals are accurately operationalized, billing rules are standardized, and global programs are seamlessly executed.
Role and Responsibilities
Commercial Revenue Enablement & Program Expansion
Deal Operationalization & Revenue Integrity
SLA Governance & Financial Risk Mitigation
Tech-Driven Automation & System Scalability
Cross-Functional Operations & Commercial Governance
Qualifications and Education Requirements
Experience in contract administration, commercial operations, revenue operations, or financial systems (SAP, Workday).
Understanding of airline distribution, IT solutions, or travel tech infrastructure (e.g., NDC, EDIFACT, LGM, GDS distribution, Radixx.
A tech-forward mindset with enthusiasm for adopting AI tools, process automation, and RPA workflows
Strong cross-functional communication skills with a proven track record of collaborative problem-solving]
Benefits
Work in modern Zonamerica campus alongside all the amenities it has to offer!
Annual Performance bonus plans
Development opportunities in country or globally
We offer a competitive private health insurance for employees and eligible children
Extra Paid Time Off (5 extra days each year)
3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
Daily meal allowance
Life Insurance
Corporate Social Responsibility opportunities
Recognition and acknowledgement programs
Fun employee engagement and development events
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.