Attorney Performance Specialist

About Docketly:
Docketly, sister company to ABC Legal Services, is a growing company in Longmont, Colorado. For the creditor’s rights industry, we make hiring a stand-in attorney easy, fast, and safe. By combining our own software with a nationwide network of attorneys, we have redefined the what’s possible for the legal services industry.
Job Overview:
The Legal Performance Specialist will ensure that all hearing reports submitted by attorneys are reviewed for accuracy and completeness, with any discrepancies identified and resolved prior to publication. Will handle all attorney performance issues that arise such as Failure to Appears (FTA's), complaints, or sanctions to ensure that our attorney pool is best in class.
Key Responsibilities:
Handles difficult or complicated attorney tickets, issues or complaints with appropriate documentation and resolution. Follows up with client should the issue affect them
Investigates inquiries regarding hearing report results, attorney performance and attorney history
Manages various performance widgets to ensure timely resolution of compliance tasks
Process and manage FTA's and Filtered attorneys; use trends and information gained to identify training needs and remediation
Monitor Learning Management System for attorneys
Assists with attorney services (calls, chats, tickets, emails, etc. from attorneys)
Follows good customer service standards in all aspects of the job
Identifies and suggests ideas for improving system and processes
Attends weekly team meetings. Prepares and participates as appropriate
Attorney training regarding our platform
Performs other duties as assigned
Qualifications:
Ability to plan, multi-task and manage time effectively
Must have excellent verbal and written communication skills
Solid computer skills
Preferred
AI Experience
Legal Experience
Benefits:
Health, Dental, Vision insurance
401(k) with company matching
Paid time off
7 Paid company holidays
4 Floating holidays per-year
Life Insurance and AD&D Insurance
Long Term Disability
Health Care Reimbursement Flexible Spending Account
Dependent Care Flexible Spending Account
EAP (Employee Assistance Program)
Pet Insurance
Starting Pay: $20.00 -20.00 per hour
Schedule: Full-time Onsite, Monday through Friday, 8:00am to 4:30pm MST
Application Closing Date: October 15, 2026, 11:59 PM MST