Data Analyst

Highlights of the jobHighlights of the job
We are hiring a Data Analyst [full-time, permanent] position in Energy Services. We are accepting applications from internal and external candidates. EPCOR employees are encouraged to apply using their '@epcor.com' email address to ensure their internal seniority is appropriately considered
The Data Analyst, is accountable for overseeing the implementation of workforce planning processes including maintaining the short-term staff planning (1 to 12 months) to ensure key performance metrics for all stakeholders (Canada and USA) are met. You’ll be responsible for completing statistical dashboards for all stakeholder groups (Canada and USA), ensuring the understanding of the data which supports coaching to improvements. You’ll be required to apply operational knowledge to analyze the relevant data and develop recommendations/provide business insights for management’s consideration related to workforce planning, operations management, and strategy development.
As a Data Analyst you’ll research and analyze external business factors, together with the relevant work force data from workforce management systems, analyze and examine statistical trends to ensure that stakeholders (Canada and USA) operate in the most effective and efficient manner possible.
What you’d be responsible for
As a Data Analyst, you’ll report to the Manager, Business Analytics with key responsibilities that include (but not limited to):
Providing input to Canada and US Call Center plans and directions, ensure an appropriate understanding of strategies, ensuring on-going effective and appropriate relationships between other positions with applicable stakeholders
Ensuring the delivery of optimal results against appropriate performance metrics with key measures that will focus on operational effectiveness and efficiency outcomes such as budget, productivity and reliability, and continuous improvement.
Analyzing and evaluating current Canada and USA call center trends, providing recommendations on enhancements for the deployment of workload and/or resources. This includes gathering relevant industry benchmarks to allow for meaningful comparison and making actionable recommendations to leadership for implementation.
Collaborating with cross-functional stakeholders to identify business needs, prioritize analytical requests, and deliver insights that support operational decision-making.
Ensuring data, reporting, and analytical outputs align with established policies, standards, and governance requirements.
Representing