Phlebotomy Technician-Lead

Phlebotomy Technician-Lead
3645 Phlebotomy
Schedule: Day Shift. 40 hours weekly. 8:00am – 5:00pm
Type additional details specific to position and/or department.
About the Position
Medical professionals who work within a clinical laboratory, collecting blood and samples from patients and adequately identifying, labeling and maintaining their preanalytical integrity prior to laboratory testing.
Overview of Responsibilities
Maintains skillset as referenced in JD-LAB-2.
Directly responsible for addressing personnel issues to ensure efficient laboratory workflow
Serves as a resource to any staff member for personal inquiries and escalates issues appropriately
Resolves personnel problems and investigates personnel complaints
Approves time off, including PTO and FMLA, and scheduling requests, including writing of schedules
Works with manager to fulfill on-call responsibilities
Maintains competency in Kronos (payroll), including tracking attendance and schedule input
Participates in new employee interview and selection process
Works in staffing to maintain competency and ensure coverage
Communicates regularly with all laboratory staff through written and verbal means
Prepares training material for new hires and students and coordinates training
Works with lab leadership team to develop competencies for Phlebotomy
Maintains personnel training and files
Responsible for timely, tactful reporting of personnel and policy concerns to the appropriate manager.
Assists manager in training and competency assessment of technical staff.
Looks for opportunities to recognize staff and celebrate successes.
Notifies management of employees for potential corrective action.
Submits employee peer evaluations to manager.
Responsible for the coordination of laboratory services and workflow, including staff and supplies to assure consistent and appropriate patient care.
Responsible for driving the patient experience by:
Functioning as a role model
Utilizing customer service skills
Managing patient/clinician concerns
Holding self and staff accountable
Collaborating across all shifts
Communicating in a constructive, pleasant, and professional manner
Remaining calm and working effectively in stressful situations, using good judgement and tact
Coaching or intervening when performance needs improvement
Remaining flexible with alterations in work assignments
Ensuring a safe environment for staff by enforcing safety policies and proper
This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.
Education & Experience
Education Required: High School Diploma or equivalent
Education Preferred: None
Experience Required: Two (2) years’ experience as a certified phlebotomist
Experience Preferred: None
Licensure & Certification
Phlebotomy Certification Required