Technical Support Representative

🚀 We’re Hiring: Project Admin Technical Support Representative | Remote
Infinium Solar, Roofing and Electric is looking for a knowledgeable, customer-focused Technical Support Representative to join our growing team!
We are committed to delivering reliable, high-performing solar, roofing, and electrical solutions backed by quality, innovation, and long-term customer partnerships. Our team values accountability, continuous improvement, technical excellence, and exceptional customer service.
💻 About the Role
This is a full-time remote position where you’ll serve as a key point of contact for customers who need technical assistance with our solar, roofing, and electrical products and services.
You’ll be responsible for diagnosing technical concerns, guiding customers through troubleshooting, documenting cases, and collaborating with internal teams to resolve complex issues and improve the overall customer experience.
🔧 Key Responsibilities
Respond to customer inquiries through phone, email, and online support platforms
Troubleshoot and resolve technical issues involving solar, electrical, roofing, inverter, and energy-storage systems
Guide customers through clear, safe, and easy-to-follow troubleshooting steps
Identify recurring technical issues and help determine root causes
Escalate complex issues to the appropriate technical or manufacturer support teams
Accurately document customer interactions, troubleshooting steps, and resolutions in our ticketing/CRM system
Collaborate with internal teams to improve products, processes, and customer support
Help drive continuous improvement in customer satisfaction and support efficiency
🎯 What We’re Looking For
Strong customer service and communication skills with a genuine service-oriented mindset
Hands-on experience with technical support and troubleshooting
Strong analytical and problem-solving abilities
Ability to interpret technical information and explain it clearly to non-technical customers
Ability to work independently and effectively in a remote environment
Strong time-management skills with the ability to manage multiple cases and priorities
Experience using ticketing systems, CRM platforms, or similar support tools
Basic knowledge of solar, electrical, roofing, or energy-storage systems
Relevant education or equivalent experience in technical support, engineering, electrical, or a related field
Excellent written and verbal English communication skills
☀️ Technical Experience
Experience with the following technologies is highly valuable:
Enphase
SMA
Tesla Powerwall
FranklinWH
Other solar inverters, battery-storage systems, and monitoring platforms
🌟 Why Join Infinium?
At Infinium Solar, Roofing and Electric, we believe great products are supported by great people. We continuously evaluate and improve our systems, processes, and customer experience to deliver better solutions.
If you’re a problem-solver who enjoys helping people, learning new technology, and turning technical challenges into solutions, we’d love to hear from you!
📍 Position: Project Admin Technical Support Representative
💼 Employment Type: Full-Time
🌎 Work Setup: Remote
Interested? Apply today or send us your CV.

Work arrangement
Yes