Technical Support Engineer

Technical Support Engineer
📍 Location: Remote – LATAM
💼 Type: Full-Time
About Visure
Visure Solutions is a global leader in Requirements Application Lifecycle Management (ALM), empowering companies across safety-critical and business-critical industries. Our award-winning ALM platform supports the entire requirements lifecycle—from traceability and test management to risk and compliance. We proudly serve clients in Aerospace, Automotive, Medtech, Industrial Manufacturing, and other regulated sectors.
Key Responsibilities
Respond to customer requests through our helpdesk and Visure Portal.
Prioritize requests with the support team and keep customers informed of progress.
Investigate and reproduce issues in Visure, documenting the steps and findings clearly.
Set up test environments using virtual machines, different operating systems, and databases.
Help new customers install Visure, create users, and set up their first project.
Resolve questions through written guidance or online support sessions, collaborating with Development and Consulting on complex issues.
Create and update support articles, installation guides, and other technical documentation.
Requirements
A degree in Systems Engineering, Computer Science, Electrical Engineering, or a related technical field.
3+ years of experience in technical support, software implementation, QA, systems administration, or a similar hands-on technical role.
A solid understanding of software applications, operating systems, and databases.
A methodical approach to troubleshooting and the ability to explain technical findings clearly.
Strong customer communication skills, attention to detail, and willingness to learn.
Advanced English, written and spoken is a must.
Experience with virtual machines, SQL Server or PostgreSQL, enterprise software, or requirements management tools is a plus.
Why Join Visure?
Work with industry leaders and cutting-edge tech in a booming niche.
Join a mission-driven team building solutions for real-world safety and compliance.
Enjoy flexibility, a remote-first culture, and opportunities to grow into leadership or strategic sales roles.

Work arrangement
Yes