Regional Manager, Clinical Excellence

Company Overview
Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve “better” now, not some day.
At Outset we’re revolutionizing an industry and changing lives. We’re impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo® Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. We’re giving providers time back to focus on patient care. And we’re giving patients the power to take control of their life and get back to enjoying the things they love.
Position Overview
The Regional Manager, Clinical Excellence will lead the clinical excellence managers in their region through account management and customer success. The Regional Manager, Clinical Excellence will be responsible for fostering relationships with the clinical excellence team, partnering with customers to ensure the highest standards of patient care, will participate in various aspects of the sales process with the sales team to drive the long-range plan, developing and implementing processes and structure to proactively drive customer satisfaction and loyalty. Additionally, this role will collaborate with other departments to support the company's strategic objectives.
The Regional Manager, Clinical Excellence acts as an Outset representative and not as a clinician or practicing nurse and shall not represent themselves as such to customers or potential customers.
Territory: This role supports the Western U.S. region and requires frequent travel throughout the assigned territory. Candidates should be based within the region, with convenient access to a major airport.
Essential Job Functions and Responsibilities
Lead the clinical excellence managers for their region
Collaborate with the capital sales team to expand partial footprints
Support the sales process across Outset’s product offerings for both new and expansion opportunities through customer education, implementation, adoption, use and customer success.
Employees in this role do not make decisions for customers or substitute customer clinical or operational decisions or responsibilities but may provide education, Outset documentation, Outset product related input, implementation support, and general best practice guidance through the following activities:
Ensure the clinical excellence team is executing routine and quality customer business reviews
Expects and demonstrates professionalism in all customer interactions
Expects and demonstrates professionalism in all customer interactions
Provides in person and/or virtual support to both customers, partners, and Outset team members