Manager of Software Engineering

Job Description
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for a Manager of Software Engineering to join our ever evolving Software Development team and help shape the future of global commerce.
As an Engineering Manager, you will lead two highly skilled teams of multiple senior-level and mid-level engineers and SDETs. Everyone on the team will be expected to deliver high-quality code in their daily activities. Managers will be required to spend at most 10% of their time helping deliver software by either writing code as an IC (non-time-sensitive items), pair programming with another engineer, or conducting code reviews.
You will collaborate with business stakeholders, solution architects, principal engineers, and product managers to scope and implement new initiatives, streamline, automate, and simplify sales and operational processes, and educate the business on the effective use of the technologies and processes necessary for the company to deliver best-in-class merchant experiences for our Sales organization.
What you’ll own
The engineering manager will lead and develop a highly technical agile team(s) of seasoned developers and software development engineers in test.
Ensure testing coverage and automation efforts are achieved, and be held accountable for the quality of your team's code and tests.
Help ensure observability is a first-class citizen in your application portfolio by identifying and defining SLIs/SLOs and KPIs.
Works in the codebase for a maximum of 10% of their time. Your tasks should add value but not be time-sensitive, as we do not want to impede our teams. For example, you could spend 10% on unit testing, automation testing, bug fixes, and enhancing observability.
Partner with internal stakeholders in Sales, Pricing, Boarding, Implementation, and Product Operations in supporting organizations to define and deliver end-to-end business processes
Provide leadership, activity planning, and direction to complete team tasks, produce the required deliverables, track and resolve issues, and meet project milestones.
Mentor team members, identify and develop opportunities for individual growth, and set a positive example for working in a team environment.
Work with product managers to manage and prioritize the team’s product backlog.
Work closely with the Site Reliability and platform teams to optimize the Continuous Integration and Deployment processes and test automation frameworks for the team.
Provides input into department plans and budgets. Manages resource allocation within the team on a day-to-day basis
Understands business’s current needs. Communicates with other technical and business teams on day-to-day work and project delivery. May represent the team on business calls, translating technical explanations and resolutions into business terms
Supports a continuous improvement mindset. Manages recommendations for improvements and encourages the team to do likewise
Provide technical guidance to Global Payments systems, customer requirements, and professional practice team members on technical issues.
Works within established compliance and governance procedures. Supports team members with compliance issues. Ensures that application development and production support processes and practices are compliant with corporate and regulatory standards.
What you’ll bring
Typically, a minimum of 8 years as a software engineer with an additional minimum of 1 years managing teams
Implementation expertise and practical experience working on large projects involving complex integration with other systems and teams
C# experience is a must for all of our engineering positions.
Strong understanding of software development best practices with some experience using .net
A track record of delivering projects on time by leveraging your experience in development processes, work estimation, and optimal resource allocation
Passionate about scaling teams and helping individuals grow their careers
Strong leadership, decision-making, relationship management, conflict resolution, and problem-solving skills
Demonstrated success in establishing, managing, and maintaining effective working relationships with all levels of employees
Critical thinking, strong analytical skills, and problem-solving ability
Ability to handle a variety of tasks effectively and efficiently
Ability to predict areas of risk and concern
Ability to prioritize multiple projects and requests
Excellent written and verbal communication skills
Excellent organizational skills with attention to detail
Familiarity with payment processing industry processes, technologies, and players
Knowledge of Agile Project Delivery foundations - SAFe Preferred
It’s a bonus if you have
Bachelor's degree in Computer Science
Cloud-native development experience
Experience with containers and Kubernetes
Azure or GCP cloud experience
Experience with front-end automation testing frameworks like Playwright
Working with remote teams (onshore, nearshore, offshore)
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
Our perks - what we’ll bring for you
We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage.
Here’s a taste of what you can expect.
A competitive salary and benefits package that recognizes your contribution
Opportunities to grow your skills and build your career within a global business
Access to learning, development and on-the-job experiences that expand your expertise
A supportive, inclusive team environment where your ideas and input matter
Time to give back through community and charity initiatives
A global employee assistance programme to support your wellbeing
Recognition through a global platform that celebrates your achievements
https://jobs.globalpayments.com/en/why-global-payments/benefits/
Applicant must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; We will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Diversity and EEO Statements
Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.
#LI-JH
EEOC Statement
Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.
If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.
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