IT Support Analyst IV, TD Securities

Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Technology Solutions
Pay Details:
$69,700 - $98,400 CAD
This role is eligible for a discretionary variable compensation award that considers business and individual performance.
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Department Overview
TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients who choose us for our knowledge and experience in six key areas of finance: Investment Banking, Debt Capital Markets, Institutional Equities, Private Equity, Precious Metals and Foreign Exchange & Money Market. Our services include the underwriting and distribution of new debt and equity issues, providing advice on strategic acquisitions and divestitures, and executing daily trading and investment needs.
Position Overview – IT Support Analyst
We are looking for someone to provide a broad range of systems and application support, research and analysis, administration, performance availability monitoring and management. Provide hands-on support with production engineering approach for Global Equities Derivatives (BoR) with responsibility for application support, system monitoring, problem escalation, responding to system related user queries and deployment of releases
Role and Responsibilities
Provide high quality application and user support to ensure IT systems availability, reliability, and performance that support business processes globally
Perform proactive application health checks to prevent potential failures
Manage the Incident through to completion. Engage various IT teams in resolving incidents efficiently and effectively.
Perform effective problem management on recurring incidents. Lead and manage problems throughout the lifecycle.
Ensure problem resolutions are released in production on-time and with high quality.
Ensure all changes to the Production Environment follow the TD Securities Change management process.
Ensure change activities are performed on time, minimizing risk to the service/business environment
Proactively review IT environment to ensure that steps are taken to support new IT related regulations and address gaps in the procedure
Perform scheduled activities such as DR testing, user attestations, remediation of control audit, etc.
Update knowledge-based articles on timely manner and conduct trainings across regions.
Develop and maintain relationships with Client(s), Relationship Managers and Project Managers.
Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Provide after- hours support if required
Job Requirements
Specific Educational Requirements:
Knowledge, experience working with trading application technologies (vendors and internal):
Experience with monitoring tools such as Dynatrace, ITRS, Autosys. Scripting rules for custom alerting
Good understand of the Service Now ITIL: Change, Incident and Problem management
Experience in Banking Operations technologies such as payments, reconciliation, settlements and confirmations. Familiar with FIX Protocol
Practical working experience in multi-tier applications support.
Practical experience of support both Physical, and VMware environments
Understanding of financial markets and products.
Must have experience working with developers, business analysts, and infrastructure support teams.
Experience in scripting, automation and process improvement
Strong understanding of ITIL Incident Management, Problem Management and Change Management
Working experience with the technologies like Linux RH, Windows Server, Oracle, SQL, Python and Java.
Skills Category
Experience in Linux, Oracle, MS SQL DB, ITRS, Autosys, Dynatrace, Splunk
Knowledge of cloud technologies, including Azure
Knowledge of Scripting, SQL and/or experience in programming languages such as Java and Python
Strong in writing SQL (data retrieval/update/inserts) on DB2 / Oracle / MS SQL Server
Knowledge of IT project & development lifecycles (SDLC), agile methodology, and ITIL
Experience in messaging, middleware, Java application servers
Computer science or Mathematics degree desired
Additional Information :
Join in on what others in TD Technology Solutions are doing:
Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
Learn voraciously, stretch your thinking, share your knowledge and educate others.
Communicate and collaborate with both technical and non-technical professionals.
Cultivate winning relationships by building trust with business and technology partners.
Share our commitment to productivity, effectiveness and operational efficiency.