Service Product Manager

Are you ready for what’s next?
Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.
Location: Fond du Lac
Workplace Category: Hybrid (3 days onsite)
Travel Required: None
Direct Reports: No
Pay Range: 86,500 -126,800
Visa Sponsorship: Applicants must be currently authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future.
Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:
Position Overview:
As part of the talented Customer Experience team, you will be responsible for conveying Service needs to the product teams; acting as the interface between the dealer/customer/boat builder and the product team. This position is involved in new product/model introductions, analyzing field failures, answering product related questions to dealers, OEMs, field staff, and others. The position communicates Service information from the field to Engineering. The position manages communication to the field about product fixes and other issues.
At Brunswick, we have passion for our work and a distinct ability to deliver.
Essential Functions:
Provide Service guidelines to product teams
Provide input as subject matter expert for operator’s, installation, and service manuals
Participate in review process for product and service literature
Provide support and input for the Parts Catalog team
Provide direction for accessories and kits
Document detail of changes for presentations and training
Participate in activities related to warranty reduction
Communicate with customers and dealers as required
Monitor and respond to the CPR (Current Product Request) system
Monitor and respond to early warning Known Issues List items and submit relevant CPR
Initiate and write service bulletins and memos
Support all aspects of Mercury University with a focus on video and curriculum development
Relay field service information to the appropriate groups
Provide training for Technical Account Managers, Product Application Engineers, and internal Service personnel
Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.
Required Qualifications:
Thorough knowledge of Outboard and MerCruiser product
Strong mechanical aptitude
Thorough knowledge of 4-stroke engines and engine control systems
Thorough knowledge of Mercury Helm Control systems
Understanding of 2-stroke engines and control systems
Understanding of Diesel engines and control systems
Understanding of emissions control devices as it applies to gasoline engines
Understanding of Marine Electrical system layout and integration
Thorough knowledge of Mercury Diagnostic tool platforms
Understanding of customer service philosophy and procedures of the company
Verbal and written skills for communicating effectively with all levels of the organization
Interpersonal skills for dealing with others effectively
Ability to take on assignments on short notice and meet tight deadlines
Knowledge of Microsoft Office (Word, Excel, PowerPoint, Access)
Associates degree in Engineering or related field (or equivalent experience)
3+ years of marine engine experience
Previous Lean Six Sigma or Design Thinking experience
Preferred Qualifications:
Bachelor’s degree in Engineering or related field (or equivalent experience)
5+ years of marine engine experience
The hiring range for this position is $86,500 – 126,800 annually. The actual base pay offered will vary based on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context. In addition to base pay, this position is eligible for an annual discretionary bonus.
This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here.
Why Brunswick: Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we’re proud of being recognized for making a splash with numerous awards!
About Mercury: Mercury Marine is a world leading manufacturer of marine propulsion systems. A $2.6 billion division of Brunswick Corporation (NYSE: BC), Mercury designs, manufactures and distributes engines, services and parts for recreational, commercial and government marine applications, empowering boaters with products that are easy to use, extremely reliable and backed by the most dedicated customer support in the world with 10,000 service points globally. Mercury’s industry-leading brand portfolio includes Mercury outboard engines; Mercury MerCruiser sterndrive and inboard packages; Mercury global parts and accessories; Land ’N’ Sea, BLA, Payne’s Marine, Kellogg Marine & Lankhorst Taselaar marine parts distribution; and Mercury and Quicksilver parts and oils. More information is available at mercurymarine.com.
Next is Now!
We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.
Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support.
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Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.
All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers. If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.
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