Production Administrative Assistant

Are you organized, detail‑driven, and energized by keeping operations running smoothly?
At Groundworks, North America’s leader in foundation solutions, our Production Administrative Assistants are essential partners to our field and leadership teams—providing the coordination, accuracy, and follow‑through that keep projects on track. From scheduling support and paperwork management to communication and data accuracy, your work directly supports our crews and ensures a seamless customer experience. If you thrive in a fast‑paced environment and want a stable role with growth opportunities at a nationally respected company, this position is built for you.
The Production Administrative Assistant must enjoy customer service and be able to project an energetic attitude, warm welcome and positive image of Groundworks. This position handles workflow for customer service calls, production and service technician interaction. Support administrative needs of a busy customer service-based industry.
Duties and Responsibilities
Provide administrative support for timekeeping
Create weekly job packs
Create and close purchase orders
Ensure office equipment is in working order to include scheduling maintenance
Great customer experiences and service is how we built our reputation. You will be the right fit is you believe in serving people and solving problems.
Setting and confirming install dates
Mailing customer information packets
Following up with customers on a variety of issues
Updates customer records for accuracy
It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
Qualifications
High School Degree/GED
1-2 years Administrative Assistant experience preferred
Previous call center or customer service preferred
Must be positive and motivated with excellent communications skills
Ability to adapt quickly to changes in work strategy
Excellent computer skills
Great oral and verbal communication
Working Conditions
Seeing with the ability to read reports, data, statistics and information on computer screens are required.
Full-time
Onsite
What We Offer:
Competitive base pay + bonus based on company performance
Annual Tribe Appreciation Tour, holiday & volunteer events
Upward mobility - we promote from within 80% of the time
When you win, you own it—our Employee Ownership Program lets you share the upside
Tuition Reimbursement Program - we invest in your development!
Work-life balance - 2 weeks PTO and 6 paid holidays
US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave
Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance
The anticipated salary range is the expected hiring range for this role in Pennsylvania is $14.95 - $17.59. Final compensation will be based on an evaluation of each candidate's qualifications, relevant experience, demonstrated capabilities, and work location.