Institutional Trust & Custody Client Onboarding Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Directly and through staff, manages and coordinates the operational activities for assigned functional area(s)/region(s). Ensures quality service and effective operations support for all assigned internal and external customers. Leads high performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees. Oversees adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within area of responsibility. Participates in the review and improvement of operational systems and procedures relevant to assigned units.
ESSENTIAL FUNCTIONS · Directs onboarding and implementation activities from initial engagement through operational handoff, including complex, multi-entity conversions. · Establishes transition strategies, governance, milestones, communication plans, and escalation protocols. · Oversees documentation review, KYC coordination, account setup, funding, asset conversion, reconciliation, and readiness for ongoing administration. · Allocates resources and balances capacity, complexity, service commitments, and risk across the onboarding portfolio. · Leads workflow simplification, procedure development, documentation standards, technology change, and continuous improvement. · Represents onboarding capabilities in client, prospect, finalist, and business-line discussions. · Builds partnerships across Relationship Management, Account Management, Operations, Product, Risk, Compliance, Legal, and Technology. · Coaches and develops leaders and professionals; manages performance, succession, engagement, and talent planning.
DECISION-MAKING AUTHORITY · Determines onboarding approach, resource priorities, escalation paths, and operational readiness within delegated authority. · Interprets and applies onboarding procedures and service models; recommends exceptions or escalates matters requiring additional approval. · Influences staffing, workflow, control, technology, and organizational-change decisions.
LEADERSHIP COMPETENCIES · Strategic leadership and sound judgment in a complex, regulated environment. · Client focus balanced with risk, control, and operational discipline. · Cross-functional influence, executive communication, and relationship management. · Execution excellence, accountability, prioritization, and change leadership. · Talent development, inclusive leadership, collaboration, and continuous improvement.
RISK ACCOUNTABILITIES · Maintains a strong control environment and compliance with applicable policies, procedures, regulatory requirements, and KYC standards. · Provides oversight of onboarding governance, documentation quality, issue management, exceptions, and escalation. · Partners with Risk, Compliance, Legal, Audit, and Operations to address findings and implement sustainable controls. · Reinforces timely, accurate, and complete execution throughout the onboarding lifecycle.
Basic Qualifications
- Bachelor’s degree, or equivalent work experience
- Typically eight or more years of relevant experience
Preferred Skills & Experience
10+ years of experience in financial services, institutional trust, custody, onboarding, implementation, operations, account management, or client relationship management.
Demonstrated experience leading professional teams and driving cross-functional client, operational, or strategic initiatives.
Thorough knowledge of operational functions, systems, procedures, and the products and services supported by the assigned business area.
Strong understanding of applicable federal and state laws, regulations, and industry standards.
In-depth knowledge of financial products, programs, financial analysis, and related documentation.
Strong organizational, leadership, and project management skills, with the ability to manage multiple priorities simultaneously.
Well-developed client relationship and customer service skills.
Excellent interpersonal, verbal, and written communication skills.
Proven supervisory and people leadership capabilities.
Preferred Leadership Experience
Leadership experience supporting institutional trust and custody onboarding, account opening, KYC, asset conversion, implementation, or operational readiness functions.
Experience developing scalable processes and leading technology, workflow, operational, or organizational change initiatives.
Strong knowledge of trust and custody operations, client service models, project management methodologies, and regulatory requirements.
Demonstrated ability to influence and advise senior leaders while managing complex relationships with internal and external stakeholders.
Track record of driving operational excellence, improving client experiences, and delivering results in a highly regulated environment.
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133,365.00 - $156,900.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
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