Administrator, Telecom Automation Operations

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
Job Description:
The Administrator, Telecom Automation Operations is a hands-on technical role responsible for the day-to-day support and optimization of the organization's Telecom Automation Operations. Administrators operate within a break/fix model to resolve incidents and service disruptions, while also contributing to business optimization activities that improve platform efficiency and business outcomes for the Telecom division.
Key Responsibilities:
Monitor, triage, and resolve incidents and service requests related to Telecom Automation Operations in accordance with established SLAs
Perform root cause analysis on recurring issues and document findings to drive permanent resolution
Execute routine platform health checks, maintenance tasks, and configuration updates
Support onboarding and change management activities when new AI capabilities are deployed or updated
Document procedures, known issues, workarounds, and resolutions in the team knowledge base
Collaborate with Automation Operations vendors on technical issues requiring escalated support
Identify and surface opportunities for platform optimization, process improvement, or automation
Assist in the development and testing of solutions that improve platform reliability and business performance
Participate in on-call rotation and support coverage as needed to maintain platform availability
Contribute to operational reviews by providing incident data, trend analysis, and status updates
Manages hierarchy for all lines of business
Contact Center support for technical challenges
Manages Opera rules for all lines of business
Weekly calibration sessions with analysts for alignment
Qualifications:
2+ years of experience in IT support, platform administration, or technical operations
Hands-on experience working with AI/ML platforms, intelligent automation tools, or enterprise SaaS applications
Familiarity with ITSM processes including incident management, problem management, and change management
Strong troubleshooting skills with the ability to diagnose technical issues across integrated systems
Comfortable working with data and logs to investigate platform behavior and performance
Strong written and verbal communication skills; able to document technical issues clearly for both technical and non-technical audiences
Self-motivated and able to manage multiple priorities in a fast-paced environment
Associate's or Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field (or equivalent experience)
Preferred Qualifications:
Experience supporting platforms in a Telecom environment (e.g., network automation, AI-driven customer support, revenue assurance tools)
ITIL Foundation certification
Familiarity with APIs, data integrations, or scripting languages (Python, SQL, or similar) for diagnostic or automation purposes
Experience with monitoring and observability tools (e.g., Splunk, Datadog, or equivalent)
Reporting Structure:
This role reports directly to the Manager, Telecom Automation Operations. Administrators work collaboratively as a two-person team, sharing responsibilities for platform coverage, incident response, and optimization projects.
Annual Salary Range: $75,000-$88,000/year, with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.
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