Manager - Project Management Support

Join our Business Support at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!
Job Title: Project Management Support
Job Location: Mumbai
Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2024” by the independent global Shared Services & Outsourcing Network (SSON).
We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 5,200 colleagues complemented by approximately 400+ virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.
In this role, the Project Support manager is responsible for supporting and governing projects throughout the project lifecycle, from project initiation through implementation, hyper-care, and project handover. The role ensures effective stakeholder alignment, requirements management, risk governance, testing coordination, implementation readiness, benefits realization, and operational stabilization.
Key Responsibilities:
Create, register, and maintain projects within the agreed project governance framework.
Document project scope, objectives, benefits, assumptions, constraints, risks, dependencies, milestones, and success criteria.
Conduct benefit analysis and document projected cost savings, efficiency gains, and business value.
Engage stakeholders to understand, align, and document project expectations and business requirements.
Collect, analyze, document, and obtain approval for business and functional requirements within agreed timelines.
Set up, coordinate, and manage project kick-off meetings including stakeholder communication and action tracking.
Maintain project documentation, action logs, meeting minutes, and status reports.
Validate that development and QA testing activities have been completed thoroughly before UAT commencement.
Coordinate User Acceptance Testing (UAT) activities with process owners and business stakeholders.
Document UAT plans, test cases, test results, defects, observations, approvals, and signoffs.
Coordinate feedback between process owners and development teams and track defect resolution.
Document stakeholder responsibilities, project tasks, testing ownership, implementation activities, and risk mitigation actions.
Coordinate pre-implementation and post-implementation readiness activities.
Drive timely resolution of project risks, issues, and escalations.
Create user guides, SOPs, training materials, and knowledge transfer documentation.
Align training content and implementation of readiness activities with process owners.
Document risk-based implementation approaches and mitigation plans.
Create and maintain stakeholder contact matrix and escalation matrix.
Develop governance reports, dashboards, and implementation tracking mechanisms.
Coordinate implementation of readiness reviews and obtain necessary approvals.
Define pre-implementation testing responsibilities and readiness checkpoints.
Coordinate and govern the formal project handover process.
Support hyper-care activities and ensure smooth transition to business operations.
Collect, review, document, and track stakeholder feedback following implementation.
Ensure implementation activities are executed smoothly and within agreed timelines.
Monitor implementation performance through dashboards, reports, and governance reviews.
Identify deviations, risks, or issues and raise incidents, tickets, or corrective actions where required.
Track benefits, realization, and achievement of projected cost savings.
Conduct lessons learned reviews and maintain project closure documentation.
Required Skills/Abilities:
Project Charter and Business Case
Requirements Documentation and Approvals
Risk and Issue Registers
Training Materials and User Guides
Maintain Test Cases, UAT and System Validation Documentation
Implementation Dashboards and Governance Reports
Hyper-care and Handover Documentation
Benefits and Cost Savings Tracking Reports
Experience working with Salesforce, CW1 and DOMO applications would be an added advantage.
Demonstrated experience in business analysis, process mapping and stakeholder engagement.
Core Competencies:
Project Coordination
Stakeholder Management
Business Analysis
Requirements Documentation
Testing Coordination
Documentation for Risk Management
Documentation for Change Management
Implementation Governance
Reporting & Dashboard Management
Communication and Facilitation Skills
Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global.
Apply now and embark on an exciting journey with us! We offer:
We recognize and reward your hard work through a competitive compensation and performance-based incentive.
We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.
Flexible work arrangements to support work/life balance.
Generous paid time off: Privilege (earned leave).
Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)
Recognition & Engagement culture
By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.

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