The Hub - Student Life Representatives

The McMaster Students Union (MSU) is the largest group on campus representing approximately 27,000 undergraduate students at McMaster University. All students enrolled in 18 (or more units) are members of the MSU. The MSU serves students in two main areas; political representation and the enhancement of student life. The MSU operates more than two dozen different services to serve the needs of students. As well, the MSU is the front line of student advocacy. The MSU advocates for student interests at the university, municipal, provincial and federal levels of government.
The Hub Student Life Representatives (SLR) will act as the first point of contact for inquiries regarding the Hub and act as a liaison between the MSU and McMaster community. This includes providing information to students and other patrons regarding the Hub’s policies and day-to-day operations, bookable spaces, available rentals, amenities, etc. The Hub SLRs also play a role in ensuring the upkeep of the Hub by supporting the set-up and take-down of booked spaces, as well as ensuring all furniture is in its designated spot on a daily basis. The Hub SLRs provide support to the operations of the Hub.
Please note this posting closes on Monday, October 12 at 11:59pm (EDT), however we will begin assessing and contacting candidates beginning the week before.
Knowledge, Skills and Abilities
Interpersonal skills required to effectively interact with individuals.
Resourcefulness is required to provide accurate information about the MSU and the Hub.
Strong organizational skills are required, as multiple tasks and activities will be required to be completed simultaneously.
Conflict mediation skills are an asset, to help deescalate emotionally charged situations as required.
Ability to prioritize to ensure all deadlines are met and tasks are being completed effectively.
Strong verbal and written communication skills are required.
Effort & Responsibility
Effort required to stay up to date with events and information in the MSU and the Hub.
Responsible for ordering and restocking supplies for the Hub as required.
Responsible for helping to manage spaces in the Hub.
Responsible for ensuring accurate and detailed documentation is maintained.
Working Conditions
Work is performed in the Hub, and interruptions are frequent.
Hours may be spent sitting and staring at a computer which may cause strain if not monitored.
Regular lifting and moving of furniture up to approx 50lbs in the Hub will be required.
Training and Experience
Customer service experience is considered an asset.
Additional training will be provided to successful candidates.
Experience using Office 365 is considered an asset.
Equipment
Shared Computer
Meridian Telephone System with Voicemail
Photocopier
Shared Desk
Shared Office 365 Account
Term: Current - April 30
Supervisor: Student Life Director
Hours: Variable - Monday - Sunday
Remuneration: A - $18.10 per hour (inclusive of the Oct 1 min wage increase)
We thank all applicants for their interest and effort in applying for the position, and advise that only those candidates selected for interviews will be contacted.
The McMaster Students Union (MSU) is strongly committed to employment equity within its community and to recruiting a diverse staff. The MSU encourages applications from all qualified candidates including women, persons with disabilities, First Nations, Métis and Inuit persons, members of racialized communities and 2SLGBTQIA-identified persons. If you require any form of accommodation throughout the recruitment and selection process or experience any difficulties, please contact the Director of Human Resources by email at hr@msu.mcmaster.ca. Please note that the MSU is an independently incorporated students’ union operating within the McMaster University community; this is not a McMaster University position.

Employment type
Part-Time

Work arrangement
No