MFT Support Engineer

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a MFT Support Engineer to join our team in Frisco, Texas (US-TX), United States (US).
Job Summary
We are seeking an experienced Senior MFT Support Engineer to provide operational support, administration, and maintenance of enterprise Managed File Transfer (MFT) platforms supporting critical business-to-business (B2B) integrations and file exchange services. The role is responsible for supporting IBM Sterling products, managing trading partner connectivity, troubleshooting file transfer issues, ensuring security compliance, and maintaining highly available file transfer infrastructure.
The successful candidate will support a large-scale environment comprising approximately 3,000 trading partners and 800+ internal file transfer processes, ensuring reliable and secure data exchange across enterprise systems.
Day to Day job Duties: (what this person will do on a daily/weekly basis)
MFT Platform Support
Provide L2/L3 production support for Managed File Transfer services and B2B file exchange platforms.
Monitor, troubleshoot, and resolve file transfer failures, connectivity issues, and processing delays.
Ensure high availability and performance of enterprise file transfer services.
Conduct root cause analysis (RCA) and implement preventive measures for recurring incidents.
Support platform maintenance activities, upgrades, patches, and configuration changes.
IBM Sterling Administration
Administer and support the following IBM Sterling components:
IBM Sterling File Gateway (SFG)
IBM Sterling B2B Integrator
IBM Connect:Direct
IBM Sterling Secure Proxy
IBM Sterling External Authentication Server (SEAS)
IBM Control Center
Manage backend configurations and support platform upgrades.
Troubleshoot application, routing, and connectivity issues across Sterling components.
Trading Partner Management
Support onboarding and maintenance of trading partner profiles.
Manage communication protocols, connection settings, and partner configurations.
Maintain and support approximately 3,000 trading partner relationships.
Coordinate testing and validation of file exchange processes with external partners.
File Transfer Operations
Support enterprise file transfer processes using:
SFTP
IBM Connect:Direct
Secure B2B protocols
Monitor inbound and outbound file transmissions.
Troubleshoot failed transfers, routing issues, and delivery exceptions.
Support over 800 internal file transfer processes and integrations.
Security & Compliance
Manage SSL/TLS certificates and secure communications.
Support encryption and decryption processes using PGP standards.
Ensure compliance with enterprise security policies and data protection requirements.
Support certificate renewals, key management, and security audits.
Application & Process Support
Support Business Process development and troubleshooting within the Sterling environment.
Manage mailbox configurations and routing rules.
Support custom applications and utilities used for file transfers, including Route Manager-related processes.
Analyze and optimize file transfer workflows and configurations.
Database & Infrastructure Support
Perform database queries for troubleshooting and operational analysis.
Support platforms running on AIX and Windows environments.
Coordinate with infrastructure and database teams during incidents and upgrades.
Support Java upgrade activities associated with Sterling platforms.
Monitoring & Incident Management
Use IBM Control Center to monitor file transfer operations and system health.
Participate in incident response, problem management, and change management activities.
Develop and maintain operational documentation, runbooks, and knowledge articles.
Support on-call and after-hours production support as required.
Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)
5years of hands on experience on the below:
IBM Sterling Suite 5years of hands on experience
IBM Sterling File Gateway (SFG)
IBM Sterling B2B Integrator
IBM Connect:Direct
IBM Sterling Secure Proxy
IBM Sterling External Authentication Server (SEAS)
IBM Control Center Administration
Managed File Transfer & B2B Integration- 5years of hands on experience
Managed File Transfer (MFT)
Trading Partner Management
File Routing and Mailbox Management
Secure File Exchange Protocols
B2B Integration Support
Security - 5years of hands on experience
SSL/TLS Certificate Management
PGP Encryption & Decryption
Secure Proxy Technologies
Authentication & Authorization Concepts
Infrastructure- 5years of hands on experience
AIX Administration
Windows Server Support
Java Platform Support and Upgrades
Database & Operations- 5years of hands on experience
SQL and Database Querying
Log Analysis and Troubleshooting
Performance Monitoring
Incident and Problem Management
Education
Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($55.00 - $65.00/Hour). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Work arrangement
Yes