Doorman - ROOST Detroit

About Method Co.
Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.
About ROOST Detroit
ROOST Detroit is a beautifully designed, apartment‑style hotel located inside the iconic and fully restored Book Tower in the heart of downtown Detroit. Blending the comfort of a modern residence with the service and sophistication of a boutique hotel, ROOST offers guests a warm, lived‑in experience rooted in craftsmanship, thoughtful design, and a deep sense of place.
Each apartment‑style unit features full kitchens, custom furnishings, curated artwork, and residential‑inspired details that make long‑term stays feel effortless and short‑term visits feel elevated. The property is complemented by a collection of shared spaces—including a lush lobby lounge, library, and communal areas—that reflect Method Co.’s signature approach to hospitality: design‑forward, culturally connected, and deeply welcoming.
Located within Book Tower’s vibrant mixed‑use community, ROOST Detroit places guests steps away from restaurants, bars, retail, and the city’s architectural and cultural landmarks. It serves as both a home base for extended stays and a stylish retreat for travelers seeking a more immersive Detroit experience.
Explore the concept: https://www.myroost.com/detroit
Position Overview
A doorman understands that the Front Office is a critical touch point in the hotel and a natural ability to foster relationships is a must. A doorman is responsible for guest satisfaction and bell services immediately upon arrival. Fluid communication with other departments and superior service recovery are required to ensure smooth operations and positive experiences for our guests.
Responsibilities:
Welcome each guest with a warm smile, maintaining eye contact, and personally escort them to their rooms, ensuring a personalized and luxurious arrival experience.
Exhibit unwavering courtesy and grace, maintaining a professional demeanor at all times, reflecting the highest standards of hospitality.
Uphold impeccable standards of personal appearance and grooming, adhering to the prescribed dress code to exude elegance and sophistication while on duty.
Cultivate effective communication and teamwork with colleagues and departments throughout the hotel, fostering a cohesive and collaborative work environment.
Handle all guest interactions with the utmost hospitality and professionalism, accommodating special requests, resolving complaints, and providing assistance with inquiries related to hotel services, events, and amenities.
Extend the highest level of service by opening vehicle and property doors for guests and employees, greeting all guests passing through the lobby, and offering assistance as needed.
Provide guests