Restaurant Operations Manager (Hourly Manager)

Your Role at Raising Cane’s:
The Restaurant Operations Manager (ROM) is responsible for supporting the Restaurant Leader in leading operational excellence of the Restaurant and upholding Raising Cane’s standards and culture in all areas of Restaurant operations.
Your Impact and Responsibilities:
Purpose of the position:
Executes Restaurant operations functions
Acts as manager on duty and opens and closes the Restaurant
Manages cash handling and ensures accountability
General to the role:
Enforces Raising Cane’s policies and standards
Executes shift management meeting Raising Cane’s operations and safety standards
Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
Deploys Crewmembers during a shift
Provides exemplary customer service
Utilises reward and recognition program for the Crewmembers in the Restaurant
Authorises employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
Ensures cleanliness of the Restaurant and ensures the facility is in good working order
Completes other duties as assigned
Essential Functions:
The following requirements describe what is needed to successfully perform the role. Take orders accurately, process payments efficiently, and communicate clearly
Work safely around hot cooking equipment, cleaning supplies, and common ingredients like oil and flour
Maintain a clean, safe Restaurant while following all food safety and company procedures
Lead by example and uphold the standards of Raising Cane’s at all times.
Demonstrates a ‘can do’ approach and coaches others to perform to their best ability.
Required Qualifications:
Must be 18 years of age or older
GCSEs or equivalent required
3+ years of Restaurant or retail management experience
Must complete all required Raising Cane’s company training programs
Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
Detail-oriented, organised and able to manage multiple priorities that may be constantly changing
Self-driven, flexible, and energetic with strong analytical, written and verbal communication skills
Able to recognise and analyse problems, set goals, create and convert plans into action to solve problems
Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly

Employment type
Full-time

Work arrangement
No