Sales Associate

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.
Time Type:
Full time
This is an in-office position.
Department:
400 Retail Sales and Service
Job Summary:
The Sales Associate position is responsible for providing efficient and accurate customer and financial services while delivering the “IBC Experience”. This includes meeting customer needs by offering bank products and services and establishing new relationships.
Job Description:
ESSENTIAL JOB FUNCTIONS
The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.
Deliver the IBC Experience by providing prompt, efficient, and friendly customer service
Meet customer financial needs by promoting bank products and services through walk in customers, follow up calls, onboarding, aisle time, and outreach activities
Assist with branch opening/closing procedures and dual control
Adhere to policies and procedures of the New Account Opening Process
Support Branch Manager with adherence to the Compliance Facility Checklist
Maintain branch inventory and supplies
Flexibility to travel and assist other branches
Flexibility to assist and perform teller operation functions
Attend meetings and other events
Maintain individual sales performance goals
Promptly respond to and communicate customer complaints
Assist with on- the- job sales training
Other duties as assigned
SKILLS
Problem Analysis
Focus on Results
Initiative
Service Orientation
Focus on Quality
Perseverance
Resourceful
Teamwork
Oral and written Communication
Bilingual (English/Spanish) preferred
Computer literate (knowledge of Microsoft programs)
​EDUCATION & EXPERIENCE
High school graduate or GED equivalent
1 + years of experience interacting with people preferred