Sr. Manager, Client Experience

The Sr. Manager, Client Experience is responsible for overseeing the implementation and ongoing operation of client-focused platforms, processes, and tools, leading teams to drive operational efficiency, and enhance client satisfaction. The scope of this job includes influencing teams to address client pain points, refining practices, fostering a consistently positive client experience, and establishing performance metrics. This role operationally supports WellSky's client-facing generative AI support platform, partnering closely with engineering, product, and solutions teams.
This position is based at WellSky’s World Headquarters in Overland Park, KS. We invite you to apply today and join us in shaping the future of healthcare!
Key Responsibilities:
Drive initiatives to improve end-to-end client processes by incorporating data insights and feedback to refine platform capabilities, tools, and practices.
Lead cross-departmental collaboration with engineering, product, and solutions teams to proactively address client challenges, manage technical roadmap priorities, and standardize best practices.
Provide mentorship and leadership to managers and client-facing teams in alignment with strategic goals.
Develop key performance indicators to measure client success, satisfaction, and platform performance while identifying trends and growth opportunities.
Own the operational delivery schedule for platform enhancements, including intake, prioritization, and release coordination across multiple concurrent workstreams.
Perform other job duties as assigned.
Required Qualifications:
Bachelor’s degree or equivalent experience
At least 6-8 years of relevant work experience
At least 2-4 years of relevant management work experience
Job Expectations:
Willing to travel up to 10% based on business needs
Willing to work additional or irregular hours as needed
Must work in accordance with applicable security policies and procedures to safeguard company and client information
Must be able to sit and view a computer screen for extended periods of time
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WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.
Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
Excellent medical with Rx, dental, and vision benefits
Mental Health support through EAP
Generous paid time off, plus 13 paid holidays
100% vested 401(K) retirement plans
Educational assistance up to $2500 per year
WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.
Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.
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