Production Operations Specialist, Provider Communications - Remote

This is a Fully Remote Job
About Our Client:
The organization operates globally within the healthcare sector, focusing on delivering care supported by technology to improve health outcomes. It addresses challenges in healthcare access and management by connecting individuals with care services, pharmacy benefits, data, and resources. The organization emphasizes inclusion, comprehensive benefits, and career development opportunities, aiming to impact health optimization on a broad scale.
About the Opportunity:
The PRODUCTION OPERATIONS SPECIALIST is responsible for managing the operational execution of provider and member notification mailing programs. The role ensures timely, accurate, and compliant production of regulatory and contractual communications. This position coordinates print production operations end-to-end, liaising with vendors and managing data preparation, quality assurance, and records retention. The role contributes to the organization by supporting critical communication programs that maintain regulatory compliance and provider and member engagement.
Responsibilities:
Coordinate full print production for provider and member notification programs including contract notifications and regulatory mailings
Manage mail request intake, project tracking, production timelines, and communications with stakeholders
Prepare and validate mailing data to ensure accuracy and completeness
Serve as primary liaison with external print and fulfillment vendors
Coordinate production proof reviews, approval workflows, and quality assurance processes
Monitor production schedules and verify mailing completion
Maintain production documentation, reports, and records retention
Identify and implement process improvements to enhance operational efficiency and compliance
Requirements:
At least 2 years experience in operations, project coordination, production support, vendor management, or related fields
Ability to manage multiple projects and deadlines simultaneously
Strong organizational, analytical, and problem-solving skills
Proficiency with Microsoft Office applications including Excel
Preferred Qualifications:
Experience with print production, mailing operations, or fulfillment services
Experience coordinating with external vendors
Background in healthcare, regulatory, compliance, or contract-related operations
Experience with data validation, quality assurance, and production documentation
Pay Range and Compensation Package:
Salary range for this role is $72,800 - $130,000 annually based on full-time employment
Benefits & Perks:
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401(k) contribution (subject to eligibility requirements)
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes