Assistant Account Manager

Position Purpose:
The Assistant Account Manager within the BSL (Building Supply Logistics) division of SRS Building Products plays a vital role in supporting and strengthening partnerships with both existing and prospective business customers. This position ensures seamless coordination of logistics solutions and account management functions that drive customer satisfaction, operational accuracy, and service excellence. The incumbent serves as a key liaison between customers and internal departments, collaborating with operations, carrier sales, and finance teams to ensure alignment with client needs and business objectives. Demonstrating integrity, professionalism, and a strong aptitude for logistics, the Assistant Account Manager contributes to the company’s continued growth and operational excellence while building the foundation for future advancement within the organization’s account management career path.
Key Responsibilities:
Build and maintain strong client relationships, delivering exceptional customer service and fostering long-term trust to ensure sustained satisfaction and loyalty.
Assist in managing customer transportation and logistics needs, coordinating with internal teams and external partners to ensure timely resolutions, cost efficiency, and service reliability.
Collaborate cross-functionally with operations, carrier sales, and finance teams to align efforts, streamline logistics processes, and achieve departmental performance objectives.
Monitor and respond to client feedback proactively, identifying opportunities to enhance service delivery, resolve concerns, and strengthen overall customer experience.
Support Account Managers in executing strategic account initiatives, including planning, reporting, and performance tracking, to drive client retention and business growth.
Demonstrate professionalism and integrity by adhering to company policies, regulatory standards, and ethical business practices, reinforcing trust in all client interactions.
Contribute to innovation and process improvement, leveraging developing industry knowledge to support creative problem-solving and the evolution of account management strategies.
Prepare and maintain accurate reports and presentations, providing data-driven insights that inform decision-making and contribute to organizational and client success.
Direct Manager Direct Reports:
The Assistant Account Manager operates within the BSL (Building Supply Logistics) division of SRS Building Products and reports directly to the Customer Operations Manager. This role provides essential support to account management functions, assisting with client communications, logistics coordination, and process execution to ensure customer satisfaction and operational efficiency.
Direct Reports:
This position does not include direct managerial responsibilities. The Assistant Account Manager functions as an individual contributor focused on developing industry expertise, strengthening client relationships, and preparing for potential advancement within the organization’s account management career path.
Travel Requirements:
The Assistant Account Manager at BSL is expected to undertake occasional travel to client locations and company meetings as necessary to support and enhance client relationships and logistics operations, ensuring alignment with business objectives and promoting customer satisfaction.
Physical Requirements:
The Assistant Account Manager position at SRS Building Products primarily operates within an office environment, requiring the ability to perform tasks associated with a standard corporate setting. This includes prolonged periods of sitting at a desk, using office equipment such as computers and telephones, and the capability to communicate verbally and in writing effectively. The role may occasionally involve light physical activity, such as lifting office materials or small packages weighing up to 10 pounds. The company is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) to enable qualified individuals with disabilities to perform essential functions.
Working Conditions:
The Assistant Account Manager position at SRS Building Products is primarily office-based, requiring regular presence at our designated worksite to facilitate efficient collaboration with team members and clients. This role operates within a fast-paced, deadline-driven environment where timely decision-making and the ability to adapt to dynamic circumstances are crucial. The position demands a proactive approach to managing multiple priorities, ensuring that client needs are met with precision and expediency. Flexibility and resilience are essential, as the role may occasionally require extended hours to meet critical project deadlines and client requirements. Depending on business needs, there may be opportunities for hybrid work arrangements, aligning with company policies and in consideration of performance outcomes.
Minimum Qualifications:
Education: Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field required. Equivalent work experience may be considered in lieu of a degree.
Industry Knowledge: Foundational understanding of the transportation and logistics sector, demonstrated through academic coursework, internships, or related work experience.
Communication Skills: Strong verbal and written communication abilities with the capacity to build and maintain effective relationships across diverse internal and external stakeholders.
Ethical Standards: Commitment to integrity, professionalism, and ethical conduct in all client and team interactions, maintaining alignment with company values and compliance standards.
Client Relationship Management: Demonstrated aptitude for nurturing and strengthening customer relationships, supporting account retention and overall client satisfaction.
Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiar with Customer Relationship Management (CRM) systems.
Team Collaboration: Proven ability to collaborate effectively in cross-functional teams, contributing to shared objectives while maintaining individual accountability.
Problem-Solving Skills: Strong analytical thinking and a proactive approach to identifying and addressing client needs and logistical challenges in a timely manner.
Preferred Qualifications:
Advanced Analytical Skills: Expertise in data analysis and the ability to interpret key performance metrics to support informed decision-making and strategic planning.
Client Relationship Management Experience: Proven success in nurturing and expanding customer relationships within the logistics and transportation sector, with a focus on maintaining long-term partnerships.
Technical Proficiency: Familiarity with logistics management software and advanced proficiency in Microsoft Office Suite, particularly Excel for data modeling, reporting, and performance tracking.
Organizational Excellence: Ability to manage multiple client accounts effectively, prioritize tasks, and ensure timely service delivery and client satisfaction.
Proactive Problem-Solving: Capacity to anticipate client needs and address potential challenges before they arise, enhancing overall service quality and reliability.
Negotiation Skills: Experience negotiating logistics contracts and pricing agreements to achieve optimal business outcomes while maintaining strong customer relationships.
Continuous Learning Mindset: Demonstrated commitment to staying current with industry trends, emerging technologies, and best practices in logistics management to deliver innovative, value-driven solutions.
Collaborative Approach: Strong ability to work effectively across departments, fostering teamwork and cooperation to achieve shared goals and enhance client service delivery
These preferred qualifications reinforce our commitment to delivering exceptional service to our clients and advancing operational excellence within the dynamic logistics industry.
Minimum Education:
A Bachelor’s degree in Business, Logistics, or a related field is preferred.
Preferred Education:
A Bachelor's degree in business, logistics, or a related field is required, with a Master's degree or relevant professional certifications considered advantageous for enhancing strategic competencies and client management acumen.
Minimum Years Of Work Experience:
Minimum Years of Work This position requires a minimum of one year of relevant work experience in customer relationship management or logistics support within a fast-paced, dynamic environment.
Certifications:
Certification in Logistics, Transportation, or Supply Chain Management (preferred).
Competencies:
Here is a list of professional competencies that align with the responsibilities of an Assistant Account Manager at BSL:
1. Client Relationship Management: Effectively build, nurture, and maintain strong relationships with clients, ensuring their needs are met and fostering long-term partnerships.
2. Communication Skills: Demonstrate excellent verbal and written communication capabilities to articulate logistics solutions clearly and respond to client inquiries swiftly and professionally.
3. Collaboration: Work seamlessly with cross-functional teams within the organization to s