Personal Shopper @NET-A-PORTER

Job Description
PERSONAL SHOPPER - NET A PORTER
NET-A-PORTER is the ultimate luxury fashion destination for women. Since 2000, it has offered customers a curated assortment of fashion, fine watches, jewelry and home décor, from the world’s most coveted brands. NET-A-PORTER creates unique experiences for its EIPs (Extremely Important People) with dedicated Personal Shoppers and invitation-only benefits. Through content, it provides expert styling advice, engaging storytelling and profiles incredible women via editorial vertical, PORTER. NET SUSTAIN, its product curation of consciously crafted luxury, supports customers to shop with a focus on conscious consumerism. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.
NET-A-PORTER Personal Shoppers serve as the liaisons to our most valued clients. They offer EIPs with personalized access to the latest trends, newest and most exclusive products, and bespoke invite-only-events. By anticipating each client’s unique preferences and needs, Personal Shoppers deliver a seamless, elevated shopping experience to customers around the world.
NET-A-PORTER are now seeking a talented Personal Shopper to join the team in the Miami/Palm Beach area.
Besides a competitive salary, we can offer you:
Performance bonus schemes dependent on the type of role you are in
401(k) plan that both you and the company contribute too
A portal with an array of discounts on things like theme park and cinema tickets
Our famous staff discount along with exclusive staff sales
Medical, Dental and Vision insurance
Commuter benefit and flexible spending
A chance to be part of a fun and caring team that supports each other
Here is a breakdown of what you’ll be doing:
Profile customers individually based on their shopping pattern
Using these profiles, provide personal recommendations demonstrating detailed product knowledge and an understanding of each client’s style and requirements
Represent brand and embody values of NET-A-PORTER
Ensure prompt follow up with customers acquired through events and partnerships
Achieve yearly targets and KPIs
Lead team by example through hitting and exceeding sales targets
Be the sales expert within the team
Delivers sales target consistently but also delivers other activities around events, 1-2-1 appointments and other client focused areas
Offer styling and advice on items
Ensure that sales leads are identified and prioritized by analyzing your customer list
Increase spend of individuals and develop customer loyalty through by understanding their needs
Drive Personal Appointments where possible with clients to develop relationships
Have a cultural awareness for clients based across different regions
Possess a self-driven awareness of fashion industry and brands/product
Feedback any buying patterns to Managers
Participate in Client Relations, marketing / partnership events as required
Work alongside the wider business to understand key business trends and increase business acumen
The type of person we are looking for:
3 – 5 years of work experience in a similar position, preferably in luxury fashion
Engaged and active client book driving between $1.8m-$2.5m
Proactive sales approach, with a track record of achieving personal sales goals
Customer centric. Willing to go above and beyond to deliver outstanding service and build/maintain strong relationships
Leadership and mentoring skillset
Works very closely with stakeholders outside the department to drive own business
Fluent in spoken and written English.
Technology literate, with experience in Excel and Outlook
Confident, with excellent communication skills
Organized with an eye for detail
Compensation for this role is $32.82/hr plus monthly commission
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.Experience Level: AssociateWorkplace Type: Remote