Ticketing Services Coordinator

Job Description
POSITION SUMMARY:
Reporting to the Modlin Center for the Arts Patron Services Manager, the Ticketing Services Coordinator is a part-time, temporary position that provides management in the delivery of ticketing operations, online sales, and customer service.
This position serves as the front-line box office representative and coordinator assisting in the sale of tickets for approximately 150 events per year in Modlin Center venues: Alice Jepson Theatre, Camp Concert Hall, Cousins Studio Theatre, and Perkinson Recital Hall, as well as other locations on- and off-campus. Events include performances, lectures, and special events involving both campus and community users and customers.
WORKING CONDITIONS/PHYSICAL EFFORT:
General office environment
Sitting
Standing
Able to lift up to 50 lbs
QUALIFICATIONS:
Knowledge, skills & ability:
Experience with Spektrix ticketing platform (or similar CRM platform), including ticket sales, generating reports, and data management.
Experience with customer service principles, practices, and procedures
Excellent attention to detail and accuracy
Outstanding communication, interpersonal, and reporting skills
Ability to take initiative, anticipate needs, and provide recommendations on issues
Strong commitment to supporting diversity, equity, inclusion, and access
Education & experience:
Bachelor’s degree or combination of equivalent experience and training
Two or more years of experience in customer service, ticketing services, or patron services, for an arts organization preferred
Familiarity with industry standards in ticketing and box office management
SALARY STRUCTURE:
Pay Grade 3: $18.00 to $22.00
Scheduled Hours: Part-time 19 hours a week. Schedule may vary. Limited-term position from September to June.