Logistics Specialist

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
We’re looking for:
The Logistics Specialist develops and maintains strong customer service skills and supports OPENLANE Logistics transportation service. Daily duties require providing accurate, friendly and quality service to customers when interacting with customers via phone, text and email. Additionally, being able to effectively utilize tools and procedures to ensure workload is completed daily. Last, reporting on transportation department activities to local management and our corporate office.
You are:
Organized. You are comfortable working in a fast paced environment, and can stay organized when handling multiple tasks.
Detail-oriented. You will ensure a high degree of accuracy in your tasks, in accordance with our customer and company requirements.
Team-oriented. You will support the Transport Supervisor/Manager with the day to day, and willing to jump in where needed to assist.
Customer-focused. Maintain excellent customer service, strong telephone support and ability to answer or research the answer to customer questions.
You will:
Act as a point of contact for transportation and ensure customers receive prompt, efficient and courteous attention.
Assist customers with confirming their Transportation needs.
Verify vehicle locations and delivery address prior to pick up.
Run aging reports and contact sellers and buyers regarding outstanding shipments.
Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.
Resolve any customer complaints in a friendly, courteous manner. Advise manager or designated supervisor of all serious complaints or incidences.
Assist customers in understanding OPENLANE systems, where applicable, and escalate any system issues appropriately.
Resolve any customer complaints in a friendly, courteous manner.
Ensure proper follow-through on all directives, bulletins, schedules and accounting from manager or designated supervisor or other corporate sources. Maintain a good flow of communication with the Manager or designated supervisor and other personnel.
Must haves:
High School diploma or equivalent
1-3 Years’ of related experience in a logistics or dispatching role
Tech-savvy, and comfortable using Google Suite
Excellent interpersonal, negotiation and communication skills with strong attention to detail
Ability to maintain calm and diplomatic in dispute resolution situations
Autonomous, self-driven, proactive and a team player
Nice to Haves:
Post-secondary education in a related field is an asset
Self-starter who can assess work volumes and ensure timely completion of prioritized tasks
Experience with AMS, VTrace, and other OPENLANE systems
Sound like a match? Apply Now - We can't wait to hear from you!
Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.