Senior Client Solutions Partner

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.
If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!
QUANTIPHI, AI-FIRST, AI Enterprise SolutionsWe are interviewing and hiring immediately!!!
About Quantiphi:
Quantiphi is an award-winning AI Services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed. #WeSolveWhatMatters
Be part of a trailblazing team that’s shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here!
For more details, visit: Website or LinkedIn Page.
Title: Senior Client Solutions Partner
Experience: 10+ years in sales, presales, or solution consulting in CCaaS, CX, or related domains
Type: Full Time Employment
Location: US Remote - East Coast is preferred
Travel: 50% travel to client sites across the US
Bachelors degree is required, Masters/MBA is preferred
Role Overview
As part of the core Sales and GTM team at Quantiphi, you will lead strategic sales initiatives across Contact Center as a Service (CCaaS) and broader Customer Experience (CX) transformation programs.
This role goes beyond traditional CCaaS solutioning and requires the ability to reimagine end-to-end customer journeys by leveraging Agentic AI, conversational AI, agent augmentation, and advanced analytics platforms.
You will work closely with customers to define and execute their CX transformation roadmap using cutting edge AI platforms and leading CCaaS solutions.
Role & Responsibilities
Own and drive end-to-end sales cycles for CCaaS and CX transformation opportunities in a B2B environment
Partner with customers to define CX transformation strategies, including automation, personalization, and AI-led augmentation across the customer lifecycle
Lead consultative selling engagements focused on business outcomes such as cost optimization, CSAT improvement, revenue uplift, and agent productivity
Prepare and deliver compelling technical and business presentations, articulating the value of AI-driven CX transformation
Engage in end-to-end pre-sales and solutioning, spanning:
Discovery and problem definition
Journey mapping and experience redesign
Solution architecture and roadmap development
Work hands-on with customers to demonstrate and prototype:
Virtual agents and conversational AI
Agent assist and real-time guidance
Contact center analytics and insights
Integrations across CCaaS and enterprise systems
Identify and qualify opportunities by understanding customer pain points across contact center and broader CX ecosystems
Drive CX transformation use cases, including:
Intelligent self-service and containment
Agent augmentation and productivity
Omnichannel orchestration
Voice and conversation intelligence
Customer journey analytics and insights
Leverage expertise in leading CCaaS platforms such as Genesys Cloud CX, NICE CXone, Five9, Amazon Connect etc to design scalable and future-ready architectures
Collaborate with Solution Architects, Data Science, and Engineering teams to:
Translate business problems into AI-driven solutions
Develop differentiated points of view and offerings
Build reusable accelerators and GTM assets
Recommend enterprise architectures, integration strategies, and platform ecosystems on Google Cloud and other hyperscalers
Stay updated on industry trends, including GenAI, conversational AI, and evolving CX platforms
Build and maintain executive-level customer relationships and act as a trusted advisor
Travel to customer sites, conferences, and industry events as required
Skills & Experience Required
10+ years of experience in sales, presales, or solution consulting in CCaaS, CX, or related domains
Proven experience selling large-scale CX transformation programs, not just platform deals
Strong understanding of contact center operations, including:
IVR / IVA
ACD and routing strategies
Omnichannel engagement
Workforce management and reporting
Experience with modern CX and AI platforms, including:
Google GECX (CXAS, Playbook, Dialogflow CX, Agent Assist, CX insights)
Agent assist and real-time guidance tools (e.g., Cresta)
Conversational and generative AI platforms (e.g., Sierra AI)
Strong exposure to cloud ecosystems (GCP preferred; AWS/Azure a plus