Director, Regional Operations, Greater Toronto Regions

Application Deadline:
10/04/2026
Address:
VIRTUAL59 - REMOTE/TELETRAVAIL - ON - BMO
Job Family Group:
Business Management
Reporting to National Operations and partnering closely with the Regional Presidents, Personal Banking for GT Central East and GT North West, the Director, Regional Operations (DRO) supports the execution of business priorities across a network of approximately 180 branches.
The DRO helps ensure that regional and enterprise priorities are translated into clear actions for the field. Working closely with the Regional Presidents, RVPs, and national partners, the role supports business planning, monitors performance results, coordinates regional initiatives, and helps address issues impacting sales, customer experience, operational effectiveness, or risk management.
The DRO leads key regional routines related to Operational Excellence, audit readiness, regulatory compliance, attestations, and issue remediation. The role is responsible for monitoring operational health across the network, identifying emerging risks, tracking action plans, and ensuring strong execution of control and governance requirements.
Working across multiple lines of business and support groups, the DRO coordinates the implementation of enterprise initiatives, supports change adoption, and helps balance business performance with risk and compliance expectations. The role also supports executive communications, leadership meetings, regional reporting, employee engagement activities, and community initiatives across Greater Toronto.
Through strong partnership, practical problem-solving, and disciplined execution, the DRO helps create the conditions for regional leaders and branches to deliver consistent results for clients, employees, and shareholders
Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.
Develops an expert understanding of business/group challenges.
Recommends and implements solutions based on analysis of issues and implications for the business.
Recommends measures to improve organizational effectiveness.
Influences and negotiates to achieve business objectives.
Identifies emerging issues and trends to inform decision-making.
Networks with industry contacts to gather competitive insights and best practices.
Acts as a subject matter expert on relevant regulations and policies.
May consult to or serve on various committees and task forces.
Leads the development of priorities, current, and planned initiatives, and support requirements related to strategic management for the business/group.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.
Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.
Defines business requirements for analytics & reporting to ensure data insights inform business decision making.
Monitors and tracks performance, and addresses any issues.
Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.
Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Supports the direct output of a senior leader (e.g. Group Head or above) accountable for a large strategic business/function.
Leads the execution of designated business programs; assesses and adapts as needed to ensure quality of execution.
Develops and manages comprehensive information management systems; designs and/or leads initiatives to improve processes, analysis and reporting.
Plans and controls unit operating expenses in accordance with forecasts.
Makes recommendations to leaders on financial management processes based on changing requirements.
Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Conducts independent review, analysis, and resolution of strategic issues.
Monitors and tracks performance, and addresses any issues.
Designs and produces regular and ad-hoc reports, and dashboards.
Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
Builds effective relationships with internal/external stakeholders.
Ensures alignment between stakeholders.
Acts as the primary point of contact for service / customer complaint escalations managing the process and communication and following up to ensure customer satisfaction and optimizing overall customer experience.
Ensures the effective planning and control of unit operating expenses in accordance with business forecasts to ensure spending is maintained within budget.
Coordinates budgets and reporting to track actual results vs. budget.
Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.
Influences how teams/groups work together.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.
Communicates abstract concepts in simple terms.
Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.
Anticipates trends and responds by implementing appropriate changes.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
Qualifications:
Typically 9+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Seasoned expert with extensive industry knowledge.
Technical leader viewed as a thought leader for innovation.
Verbal & written communication skills - Expert.
Analytical and problem solving skills - Expert.
Influence skills - Expert.
Collaboration & team skills; with a focus on cross-group collaboration - Expert.
Able to manage ambiguity.
Data driven decision making - Expert.
Salary:
$120,000.00 - $215,000.00
Pay Type:
Salaried
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commiss