Patient Services Representative

Patient Services Representative
The Patient Services Representative (PSR) plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.
Qualifications required
High School Diploma or equivalent
Minimum of 2 years of experience in a Patient Services Representative (PSR) role within a Hospital, ER, or Clinic
Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred
Essential Job functions and responsibilities
1. Front Desk Operations:
Greet patients and guests with a cheerful demeanor
Determine necessary services and direct patients accordingly
Collect demographic information and ensure proper signatures for billing accuracy
Maintain logs of patient information and manage phone inquiries professionally
Manage office supplies and maintain a clean and welcoming environment
2. Financial Responsibilities:
Collect payments via cash, checks, and credit card for co-pays and account balances
Maintain an accurate financial ledger and perform daily reconciliation of patient accounts
3. Facility Cleanliness:
Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms
4. Communication Skills:
Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values
5. Professional Development:
Attend monthly staff meetings and engage in performance improvement activities
6. Other Duties:
Assist management with additional tasks or projects as assigned
Nonessential Job functions:
Support patient care areas by ensuring appropriate supplies are stocked
Assist with patient restraint procedures and documentation as needed
Attend scheduled meetings as required
Job Competencies
Proficient in navigating and utilizing Electronic Medical Records (EMR)
Understanding and compliance with Hospital Policies and Procedures
Commitment to ongoing education and professional development
Physical Requirements:
Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility
Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance
Occasional: Climbing, Kneeling, Distinguishing colors
Rarely: Exposure to electric shock and confined spaces
Work Environment:
OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials