Key Account Manager, WI Transport

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
At Xylem, we're passionate about creating smarter and more sustainable water solutions that help communities thrive. As our Key Account Manager – WI Transport, you'll play an important role in building trusted customer partnerships, identifying opportunities to create value, and supporting the delivery of innovative water infrastructure solutions across your region.
Working as part of a collaborative and highly experienced team, you'll partner with customers, industry stakeholders and colleagues to understand challenges, develop tailored solutions, and contribute to long-term customer success. You'll also help strengthen Xylem's presence within the municipal and water utilities market while supporting meaningful outcomes for communities and the environment.
Key Responsibilities
Build and nurture strong relationships with customers, contractors, consultants, industry bodies and government stakeholders.
Develop and deliver regional sales plans that support sustainable growth and positive customer outcomes.
Identify and support tender opportunities, infrastructure projects and emerging customer needs.
Provide trusted advice and tailored solutions using Xylem's Water Infrastructure products and services.
Work closely with customers to maximise asset performance through aftermarket services, spare parts and preventative maintenance programs.
Gather customer and market insights to help shape sales and marketing initiatives and identify future opportunities.
Collaborate across teams to deliver an exceptional customer experience and maintain accurate CRM records.
Support customer events, industry engagement activities and knowledge-sharing initiatives.
Skills and Experience
We're looking for someone who enjoys building relationships, solving problems and working collaboratively with customers and colleagues.
You may bring experience from the water, infrastructure, engineering, utilities, industrial or related sectors. Most importantly, you'll be someone who is curious, customer-focused and motivated to create positive outcomes.
Ideally, you'll have:
Experience in account management, business development, sales, customer engagement or a related field.
The ability to build trusted relationships with a diverse range of stakeholders.
Strong communication and influencing skills, with confidence engaging people at all levels.
Experience identifying opportunities, managing customer pipelines and supporting business growth.
A customer-centric mindset with the ability to understand needs and recommend practical solutions.
An interest in market trends, customer insights and continuous improvement.
Experience using CRM systems and sales reporting tools.
Qualifications in business, engineering or a related discipline will be highly regarded. Experience within water, infrastructure, pump or industrial sectors is welcome but not essential.
Benefits
Market leading salary plus company bonus program
Company-funded income protection insurance
Subsidised health insurance for you and your immediate family
12% standard plus a bonus 1% company contribution to invest in your retirement
Opportunities to participate in the Xylem Watermark volunteer program, including paid volunteer leave to support global and local water security projects
Flexible working agreements
Gym membership discounts and wellbeing programs
Additional leave entitlements
Structured learning and career development pathways
Why Join Xylem?
At Xylem, you'll be part of a purpose-driven organisation working to solve some of the world's most important water challenges. We believe diverse perspectives help us create better solutions, and we're committed to creating an environment where everyone feels valued, supported and empowered to succeed.
Whether you're looking to deepen your technical expertise, grow your commercial career, or explore new opportunities within a global organisation, we'll support your development every step of the way.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.