Cloud Systems Engineer - Site Reliability

About Us
TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care.
We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference!
About The Position
We are seeking a Site Reliability Engineer to improve the reliability and operability of the production services and shared platforms supporting our growing 24×7 SaaS environment. In this role, you will apply software and systems engineering practices to improve availability, performance, scalability, resilience, observability, incident response, and operational automation. You will partner with software development, infrastructure, database, security, and other technology teams to establish measurable reliability goals, reduce operational toil, and ensure services are supportable throughout their lifecycle. If you are passionate about building reliable systems, solving complex production problems, and driving continuous improvement, we want to hear from you.
Requirements
BS degree in Information Systems, Engineering, or equivalent experience
5+ years of engineering experience in Systems Engineering, Cloud or Platform Engineering, DevOps, Software Engineering, and/or SRE
Experience designing and operating production systems using cloud-based compute, storage, networking, and containerization technologies; Azure and Kubernetes preferred
Strong Linux systems and networking fundamentals, with experience troubleshooting complex distributed systems in production
Expertise with an observability platform; Datadog experience strongly preferred. Experience with Prometheus, Grafana, New Relic, or equivalent platforms is also valuable
Experience with scripting and operational automation using tools such as Bash, PowerShell, or Python, along with infrastructure-as-code and configuration-management practices
Experience participating in production on-call rotations, incident response, root cause analysis, and post-incident improvement
Experience working in Agile/DevOps environments and operating production services using ITSM practices where applicable
Prior software development experience—or experience investigating application behavior through code, logs, and distributed traces—is a plus
Responsibilities
Own and continuously improve how we use Datadog to make reliability visible and actionable across metrics, logs, traces, dashboards, monitors, alerts, and service-level views
Design, implement, and maintain high-availability, high-throughput, data- and compute-intensive critical systems supporting a growing 24×7 SaaS platform
Partner with service owners to define and improve reliability through meaningful SLIs, SLOs, error budgets, actionable alerting, and operational-readiness practices
Participate in and help drive incident management for production events, serving as an incident commander or technical responder as needed. Coordinate triage, service restoration, escalation, communication, incident documentation, root cause analysis, and completion of corrective actions
Partner with development teams to investigate issues across the infrastructure and application layers using metrics, logs, distributed traces, and code-level context
Improve deployment safety and service resilience through automated validation, recovery and rollback capabilities, reliability testing, and analysis of system failure modes
Partner with other technical leaders to ensure all newly introduced systems are supportable and maintainable by both development and operations
Provide escalated technical guidance and support to other technology teams throughout the organization
Provide on-call coverage for production support and other duties as required
Ensure supported systems and operational activities comply with organizational security, HIPAA, and operating policies
Identify and eliminate repetitive operational toil using Bash, PowerShell, Python, or Ansible. Manage infrastructure as code using Terraform/OpenTofu and configuration automation using Ansible
Benefits
Competitive salary - $110,000-$150,000
Employer sponsored health, dental, vision, life, and disability insurance
Retirement plan with company contribution
Annual company profit sharing
Personal development/training budget
Open, collaborative work environment
Extensive 2-week onboarding plan
Comprehensive mentorship program
Equal Opportunity Employer Statement & Applicant Rights
TherapyNotes LLC is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to providing a workplace free of discrimination and harassment.For more information about your rights under federal employment laws, please review the following{{:}}
Know Your Rights{{:}} Workplace Discrimination is Illegal
Family and Medical Leave Act (FMLA){{:}} Employee Rights Under FMLA
If you require a reasonable accommodation during the application process, please contact humanresources@therapynotes.com.
9/17/2026

Work arrangement
Yes