Client Success Representative

About Asteris
Asteris is a leader in veterinary imaging technology. Our Keystone PACS software suite helps veterinary practices, hospitals, and specialists store, view, share, and report on diagnostic images, from radiographs to ultrasound and CT, easily and securely from anywhere. Built specifically for the veterinary industry, Keystone integrates with leading practice management systems and powers teleconsultation workflows that help veterinarians make confident medical decisions. Asteris is part of Valsoft Corporation, which acquires and grows vertical market software companies.
The Role
As a Client Success Representative, you will be the trusted partner for veterinary practices using Keystone. You will own the client relationship after the sale, from onboarding through renewal, making sure every practice gets full value from the platform, stays happy, and grows with us.
What You'll Do
Manage a portfolio of veterinary practice and hospital accounts, acting as their main point of contact
Lead onboarding and training so new clients are up and running quickly and confidently
Run regular check-ins and account reviews to understand client goals and drive product adoption
Monitor account health, flag risks early, and take action to protect renewals and prevent churn
Identify upsell and expansion opportunities and partner with Sales to close them
Work closely with Technical Support and Product to resolve issues and share client feedback
Keep accurate account records and notes in the CRM
Requirements
What You Bring
2+ years in customer success, account management, or a client-facing role, ideally in SaaS
Excellent communication and relationship-building skills, with a genuine drive to help clients succeed
Organized and proactive, able to manage many accounts and priorities at once
Comfortable learning software quickly and explaining it clearly to non-technical users
Experience with a CRM or customer success platform
Nice to Have
Experience in veterinary, animal health, or healthcare technology
Familiarity with medical imaging, PACS, or practice management software
Benefits
What We Offer
Competitive base salary plus an annual performance bonus
Comprehensive benefits: medical, dental, and vision, plus basic life, AD&D, short- and long-term disability, and voluntary life coverage
401(k) program
Unlimited paid time off
Fully remote, work-from-home role
The chance to make a real impact on a growing team in a specialized, mission-driven industry

Work arrangement
No