Clinical Supervisor- Infusion

If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.
At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.
With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.
Benefits:
• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Position Overview
Location: Schaumburg and Hoffman Estates, Travel Required
Full-Time
Key Responsibilities
Reporting to the Infusion Manager, the Infusion Supervisor is responsible for coordinating and directing Infusion services which may involve one or several locations. Schedules work, tracks productivity and quality outcomes, and addresses issues with staff and patients. This person is a member of the Duly management team with first-line responsibility for hiring, orientation, appraisal, and coaching, disciplining, and training staff. The Infusion Supervisor ensures work is accomplished in accordance with Duly policies. The Infusion Supervisor seeks opportunities to improve the overall operations of the department and reach both department and organizational goals.
Develop, implement, and administer department activities to ensure quality, efficiency, access, work safety and a positive patient experience.
Support Infusion human resource objectives by;
Participation in the hiring process, orientation and training.
Coordination of staffing resources and schedules
Communication of job expectations
Review and approve timecards and staff time off requests
Coaching and counseling
Completion of performance appraisals
Communication with Duly physicians and leadership about services and technology updates.
Maintain department files and records according to Duly’s guidelines.
Participation/attendance in monthly department meetings.
Provide educational and developmental opportunities for staff.
Provide ongoing training to staff to ensure productivity and knowledge of processes.
Challenge and motivate staff so they can be utilized to their fullest potential and achieve desired results.
Oversight of the competency of staff in appropriate positions.
Support acquisitions and new site development and start up.
Plans for acquisition, alignment, and engagement of human resources through selection, on-boarding, coaching, appraisal and development.
Seeks to create an environment with emphasis on teamwork in accomplishing the mission and goals of the Department and Duly.
Appropriately seeks guidance in assistance with human resource concerns.
Support clinical programs and student development.
Maintaining an environment that will provide the best patient care
Assuring that staff behaviors are aligned to meet areas for improvement identified through patient feedback and interdepartmental input
Performs all other duties assigned
Experience and Qualifications
B.A. in Nursing
Must be OCN certified.
Knowledge of OSHA, HIPPA and employment legislation.
Prefer a minimum of five years experience as an Infusion Nurse with two years of managerial experience.
Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers. This includes regular review of patient survey information, responding to clinical provider or patient concerns, and efficient resolution of RL6 events.
Emotional Intelligence: Ability to identify and manage your own emotions and emotions of others. Seeks to understand with effective listening and sensitivity to others’ needs and concerns. Demonstrates empathy and self awareness.
Results Orientation: Focuses self and others on achieving quality and financial outcomes in a responsive timely manner.
Decisive: Resolute in making a decision to act based on conclusions reached based on facts. Demonstrates good judgment in making these decisions.
Integrity Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
Diversity: Values the worth of others and respects diverse points of view. Promotes and supports team work within and across departments.
Engenders Trust: Provides appropriate resources, direction, and accountability. Allows employees to identify and resolve work issues through empowerment
Mentoring/Employee Development: Develops employees in a positive manner – maintaining and building self esteem and confidence and competence – helping employees achieve their maximum potential and contribution.
Change Agent: Provides vision and planning to reach goals. Addresses concerns in forthright manner and welcomes innovation and new approaches to reach new heights in service and quality.
Organization Savvy: Understands key stakeholders as demonstrated in managing, promoting, and cultivating relationships. Has keen understanding of industry and trends.
Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.
If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.
The compensation for this role includes a base pay range of 79,225-118884, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.