Revenue Cycle Specialist (LATAM) – Billing & Credentialing

JotPsych makes software for behavioral health clinicians. Our scribe has drafted more than 3.1 million patient notes. We're now building the next generation of revenue cycle management for psychiatry and behavioral health through JotBill (billing) and JotCred (credentialing), and we need skilled specialists in Latin America and the Philippines to run it.
We're hiring two to three Revenue Cycle Specialists to own billing and credentialing end-to-end for a dedicated set of provider customers.
The role
You'll own two critical functions for our behavioral health customers:
Billing. Submit clean claims, work denials, post payments, and drive collections for psychiatry and behavioral health practices.
Credentialing. Enroll providers with insurance payers, manage CAQH profiles, navigate payer portals, and follow up relentlessly until every application is approved.
You'll work inside JotCred, our credentialing platform that automates document collection, verification, checklist management, and task generation, so you can focus on execution and follow-through rather than hunting for templates or re-entering data across 15 portals.
What you'd own: billing
Submit clean, accurate claims for behavioral health and psychiatry practices, including psychiatric NPs and psychiatrists
Manage the full claim lifecycle from charge entry through final payment, catching issues before they cause denials
Ensure claims go out with correct CPT codes, modifiers, diagnosis codes, place of service, and payer-specific requirements
Work denials end-to-end: research root causes, write appeals, follow up until resolution
Verify patient eligibility and benefits prior to claim submission
Monitor ERA/EFT activity, reconcile payments, flag discrepancies, post insurance and patient payments
What you'd own: credentialing
Onboard new providers: collect documents, build credentialing checklists, verify completeness
Register and maintain CAQH ProView profiles, including attestation every 120 days
Submit payer enrollment applications across commercial payers (Aetna, Anthem, Cigna, UHC, Humana, Premera), Medicare (PECOS), and state Medicaid programs
Set up EFT/ERA with each payer
Perform primary source verification: licensing boards, DEA, OIG/SAM exclusion lists, NPDB, board certification, malpractice insurance, education
Monitor document expiry dates and coordinate renewals before they lapse
What you'd own: follow-up and escalation
Execute systematic 14-day follow-up cycles on all pending applications. This is roughly 80% of the credentialing job.
Escalate stalled applications through a defined ladder: polite follow-up, supervisor requests, formal escalation letters, state insurance department complaints when necessary
Document every payer interaction: who you spoke with, what they said, reference number, next step, next follow-up date
Who you probably are
10+ years of US medical billing and/or credentialing experience, with direct exposure to behavioral health and psychiatry. Not just therapy. Psychiatric NP and psychiatrist billing specifically.
Hands-on with US payer portals: Availity, CAQH ProView, PECOS, state Medicaid portals, and commercial payer sites.
Strong working knowledge of psychiatric CPT codes: intake (90791, 90792), E/M (99212 to 99215), psychotherapy (90832, 90834, 90837), and add-ons (90833, 90836, 90838).
You work denials to resolution. Root cause, appeal, follow-through. You enjoy unsticking a stalled application and then figuring out why it stalled.
You can manage 60 to 90+ concurrent credentialing tracks without letting a follow-up slip.
Fluent English, spoken and written. You'll be on calls with US payers and writing appeals.
4+ hours of daily overlap with US Eastern Time.
Nice to have
Experience with credentialing from scratch, not just re-credentialing
Familiarity with Notion, Slack, and modern SaaS tools
Prior experience working remotely for US healthcare companies
Logistics
Fully remote, open to candidates anywhere in Latin America (Colombia, Mexico, Argentina, Brazil, Chile, Costa Rica, and more) or in the Philippines.
Contract: $2,000 to $3,500 USD/month, depending on experience and scope.
30 to 40 hours/week.
4+ hours of daily overlap with US Eastern Time required.
Reliable internet and a quiet workspace for payer phone calls.
Path to full-time conversion based on performance and mutual fit.
How to apply
Apply on our careers page: https://jotpsych.com/careers-revenue-cycle-specialist?utm_source=latam-linkedin-job
Two steps. Both matter.
Leave us a voicemail. Call +1 (646) 760-5962 and introduce yourself: who you are, why this role, and mention the word "receipt" somewhere in your message. Billing runs on receipts: proof the work was done and paid. Half this job happens on payer phone calls, so the voicemail is your audition.
Fill out the form on the careers page. Your name, your LinkedIn, and a phone number and email we can reach you at. No resume. The voicemail is your essay.
From there: a 20 minute intro conversation, a billing and credentialing exercise with de-identified scenarios from behavioral health practices, a 30 minute team interview on how you handle denials and stalled applications, and one to two references. We move quickly and we tell you where you stand at every step.

Work arrangement
Yes