Sales Support Representative - 1st Shift (Hybrid)

Work Flexibility: Hybrid
** THIS IS NOT A SALES REPRESENTATIVE POSITION. THIS IS STRICTLY SALES SUPPORT **
Schedule
1st Shift: Mon – Fri, 8a – 4:30p
Hybrid: In-office Mon - Weds
What you will do
As the Sales Support Representative, you will be responsible for working directly with Stryker Medical Account Managers to ensure complete Customer Satisfaction. Responsibilities include capital order entry, scheduling, and order management from conversion to delivery to the customer.
Responsible for total customer and sales representative satisfaction in order management
Provide (2-3) sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
Answer incoming Account Manager calls and emails
Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment
Follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax
Accountable for all record-keeping as appropriate and in accordance with Stryker specifications
Abide by company, departmental policies, and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems
Build relationships and fosters teamwork with fellow team members, leadership, and individuals within other departments
What you need
Required
High school diploma or equivalent
Two (2) years related work experience
Preferred
Experience in SAP, Salesforce
Account management experience
$21.58 - $29.20 USD Hourly
Travel Percentage: 0%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.