Team Leader - Commercial Employer Market Account Team Support - Express Scripts

The Team Leader will function in a player/coach role, owning individual work in an Associate Account Manager capacity in addition to leading a team of Associate Account Managers/Sales Coordinators on the Account Care Team in support of the Express Scripts Commercial Division. The Team Leader will be responsible for ensuring that direct reports meet client and Client Service Team (CST) partners needs as outlined in team roles and responsibilities. The Lead will coach and ensure training of their direct reports, support escalations when necessary, engage cross-functional partners for solutions, be the process SME for the team- provides direction and guidance regarding policies, procedures, and workflows. Responsible for monitoring team performance and output through reporting.
Essential Functions
Maintain a book of business/group mailbox to support client issue resolution, reporting needs, access requests and other tactical tasks supporting aligned clients and Client Service Team (CST) partners
Act as a single point of contact for facilitating resolution for cross-functional operational issues, ensuring projects are effectively implemented to meet business need and minimize operational risk & disruption.
Demonstrate leadership, coaching skills: effectively develop, train, and guide less experienced team members to improved performance
Serve as team coach and SME for internal process/procedure inquiries for direct reports and Client Service Team (CST) partners
Support team with day to day operational, system, process questions and issues.
Support inquiries and escalations as presented directly from the team, clients, and other internal teams.
Balance priorities to achieve divisional and team objectives
Monitor resources and communications proactively to identify areas where the team can offer support to CST partners
Identify common issues, constraints and drive process improvements across the team
Be adaptable to take on new projects and tasks
Monitor team performance and provide detailed reporting
Ensure team playbooks/training materials and resources are maintained and updated on a regular basis
Embrace emerging AI technologies and continuously identify opportunities to integrate AI-driven solutions into daily work processes to improve efficiency, productivity, and overall business outcomes.
Qualifications
Bachelor’s degree in related field or 11 to 14 years of experience
2+ years of equivalent client support /associate account manager or account management experience, preferably within ESI
Previous team leadership/coaching experience preferred
Demonstrated time management and organizational skills
Ability to prioritize and manage multiple assignments to completion and meet deadlines
Ability to work collaboratively with others and ability to professionally interface with others at all levels
Ability to delegate work to staff
Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions with minimal supervision.
Knowledge of Microsoft office tools
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 88,700 - 147,900 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.