Support Engineer 1 - WMS & PL/SQL

Scope:
Core responsibilities to support the global customers using Dispatcher Warehouse Management System (WMS) application.
Gaining knowledge to become a techno-functional expert in WMS product.
Taking ownership of customer issues and resolve them by analysing the logs and source code.
Raising requests with PD team to fix existing application issues.
Having effective customer communication
Technical Environment:
Backend: Oracle DB
Software: Pro*C, PL/SQL
Frontend: Java, Spring Boot, React JS
Scripting & Development: JavaScript, Unix Shell Scripting
Integrations: REST API, SOAP API, Flat file Integration
IM / PM / CM: ServiceNow Platform, JIRA
What you’ll do:
Provide application support to global customers on WMS product with end-to-end ownership, proactive and innovative approach.
Driving resolution of customer issues mostly of high complexity and criticality including non-functional / performance related issues.
Provides direction and inputs for Root Cause analysis and proposes prevention ideas.
Demonstrates high technical expertise as required to support concerned solution, for e.g.,
DBMS (ex: SQL, Oracle) for application support; reviewing and improving queries execution etc.
Code debugging
Troubleshooting application issues
Product and Domain:
Develop good knowledge of product features and functionalitie
Possess good knowledge of relevant industry domain and business processes of the customers
Demonstrates good capability to have interactions related to business process impact and work-arounds with customers during issue resolution
Proactively gains knowledge of new features and functionalities in future releases
Guides/assists team members to resolve medium complexity issues.
Collaborates with TAM and supports consumption/adoption improvement plans.
Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness.
Communicates (verbal and written) effectively with customers and Blue Yonder stakeholders, pro-actively guides team members to communicate and influence customer positively.
Collaborates relentlessly, passionately and respectfully with various Blue Yonder teams and partners, provides guidance on collaboration challenges.
Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products).
What we are looking for:
Bachelor’s degree in computer science, IT, or related field.
2+ years of experience in Application Support domain.
Knowledge on any Warehouse Management System application (preferably Dispatcher WMS) or Supply Chain domain
Strong analysis skill in PL/SQL or Pro*C
Demonstrable experience in analysing code and supporting of enterprise applications
RDBMS concepts, SQLs
Good to have Java, Unix Shell Scripting knowledge.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.