Senior Network Operations Engineer

Build your future with Sovos.
If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.
At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.
Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!
Don't worry if you don't check all the boxes -- apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.
The Work You'll Do
At Sovos, we're transforming how companies around the world manage tax compliance---helping half of the Fortune 500 and thousands more stay ahead in a complex, ever-changing global regulatory landscape. As a Senior Network Operations Center Analyst, you'll serve as a critical link between customer support and engineering teams, driving technical problem resolution and ensuring the reliability and performance of our global network infrastructure.
This is a high-impact, hands-on role. You'll lead resolution on complex network issues, mentor junior analysts, and be a go-to resource during critical incidents---all while helping build the operational foundation that keeps Sovos running at scale.
More Specifically, You Will
Monitor network systems and services using NOC tools and dashboards
Respond to alerts and troubleshoot network issues promptly
Document incidents and resolutions in the ticketing system
Escalate complex issues to senior engineers or supervisors as needed
Perform routine checks and preventive maintenance tasks
Mentor analysts and lead resolution for complex issues
Assist in implementing network changes and upgrades
Maintain accurate logs and reports for compliance and analysis
Manage technical escalations by triaging issues, determining root causes, and coordinating resolution efforts
Serve as technical point of contact during critical incidents, providing updates to stakeholders
Collaborate with engineering, product, and support teams to resolve complex issues
Document technical issues, workarounds, and resolutions in knowledge management systems
Identify patterns in escalated issues to recommend product improvements
Participate in on-call rotations to provide 24/7 coverage for critical issues
What We Need From You
3+ years of experience in network monitoring or support
Solid understanding of networking concepts and protocols
Strong troubleshooting skills and ability to navigate complex technical systems
Experience with monitoring tools and ticketing systems
Strong analytical and communication skills
Experience with incident management processes and tools
Strong time management skills with the ability to balance multiple priorities simultaneously
Ability to work independently and collaboratively in a fast-paced, 24/7 environment
Professional fluency in English (written and verbal) for communication with customers and internal stakeholders
What Does Sovos Offer You?
The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
Opportunity to work with a global organization and gain international exposure
Bi-Weekly Meeting Free Days!
Mentoring Programs and career development opportunities
Globally recognized Training and Development programs
Comprehensive health benefits and insurance coverage
Collaborative work environment with modern tools and technologies
Opportunity to be part of a growing global team and shape its future
Our Recruitment Process
We believe in a transparent and comprehensive hiring process. Here's what a typical process will look like:
Stage 1: CCAT (Criteria Cognitive Aptitude Test) and EPP (Employee Personality Profile) Assessment
Stage 2: Automated Video Interview
Stage 3: Department Interview with Hiring Manager and/or key stakeholders
Stage 4: Final Interview
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.
Company Background
Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.
More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.

Work arrangement
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