Hotel Manager

At Fresca, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.
Job Description Summary:
Summary:
As the Hotel Operations Manager, you are the driving force behind the success of the Hotel Division, overseeing the seamless operation of the hotel departments. Your leadership sets the tone for service excellence, team performance, and operational efficiency. With a strong work ethic and a guest-centric mindset, you play a pivotal role in creating exceptional experiences that exceed expectations and elevate the hotel's reputation. Through your guidance, collaboration, and commitment to high standards, you ensure that every guest interaction reflects the values and quality of the organization.
Job Description:
Essential Functions and Responsibilities
Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence.
Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership.
Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals.
Provide strategic and tactical leadership for the daily operations of the Hotel Division, including Front Desk, Bell/Baggage, and Valet departments
Lead and support department managers to ensure seamless execution of guest service standards and operational efficiency
Implement strategic initiatives under the direction of the Director of Hotel Operations and Vice President of Hotel Operations, ensuring alignment with overall business goals
Monitor and analyze labor coverage to meet business demands while maintaining productivity and cost control
Uphold service standards across all touchpoints, ensuring guest experiences consistently exceed expectations and reflect brand values
Ensure hotel amenities, services, and guest experiences remain competitive within the market
Maintain and evaluate the cleanliness, maintenance, and presentation of all hotel departments; propose and initiate improvements as needed
Promote a collaborative work environment by maintaining effective communication and positive relationships with other departments
Analyze financial performance and operational reports to monitor revenue, control costs, and identify areas for improvement
Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements.
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
Perform other duties as assigned
Qualifications
Minimum 3 years of hospitality or hotel management experience, including progressive leadership responsibilities in front office, guest services, or related hotel operations
Proven track record of effective decision-making under pressure and in dynamic environments
Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization
Ability to adapt leadership style to support changing business needs and team dynamics
Commitment to fostering an inclusive, respectful, and high-performing workplace culture
Proactive problem-solving mindset with a focus on accountability and continuous improvement
Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results
Proficient in interpreting financial statements and managing operational KPIs.
Demonstrated success in labor cost control and team scheduling.
Ability to access and input information using a moderately complex computer system
Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams
Working knowledge of UKG payroll/timecard system and Red Rock product procurement platform preferred
Requirements
At least 21 years of age
High School Diploma or Equivalent required; Associate/Bachelor's degree in hospitality preferred
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
Nevada Gaming Registration
Physical Requirements
Occasionally push, pull, lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels
Occasionally squat, kneel, reach, bend, twist
Regularly sit and work at a desk or computer
Regularly standing and walking
Ability to communicate using in-person speech, radios, and telephone
Ability to hear, understand, and distinguish speech and/or other sound in person
Ability to distinguish between shades of color
Ability to tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
Indoor
Smoky
Noisy
Bright flashing lights
Hot cold temperatures
Exposure to dust, fumes and/or gases
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
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The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.