Business Analyst - Field Operations

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!
Daikin Applied is seeking a talented and eager Business Analyst – Field Opersation. The Business Analyst – Field Operations will partner with business stakeholders and technology teams to understand operational needs, evaluate processes, define requirements, and support the delivery and ongoing improvement of business applications. The role works across multiple business functions and translates business needs into clear, practical solutions that improve efficiency, data quality, user experience, and business outcomes.
This is an experienced, intermediate-level position. The analyst is expected to independently lead routine and moderately complex analysis assignments, facilitate stakeholder discussions, produce high-quality requirements and process documentation, coordinate testing, and support implementation activities. The analyst will collaborate with senior team members, solution owners, and project leaders on highly complex, cross-functional, or strategic initiatives.
The position may support operational areas such as field service, commercial projects, rental management, customer service, supply chain, finance, or other business functions. Familiarity with Astea Alliance, IFS Cloud, or field service operations is beneficial but not required. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!
Location: Plymouth, MN - Hybrid or Remote
What You Will Do
Business Analysis & Requirements
Partner with stakeholders to understand business objectives, challenges, workflows, and information needs
Plan and conduct interviews, working sessions, observation activities, and requirements workshops
Elicit, analyze, document, validate, and manage business and functional requirements
Write clear user stories, business requirements, functional requirements, use cases, process flows, and acceptance criteria
Trace requirements through design, development, testing, and implementation to help ensure intended outcomes are delivered
Identify requirement gaps, conflicts, dependencies, assumptions, and risks, and work with stakeholders to resolve them
Maintain organized and current analysis documentation throughout the delivery lifecycle
Process Analysis & Continuous Improvement
Document current-state and future-state business processes using appropriate process-mapping techniques
Analyze workflows, handoffs, controls, data usage, and pain points to identify improvement opportunities
Recommend practical process or system changes that reduce manual effort, improve consistency, strengthen controls, and enhance the user or customer experience
Support process standardization while recognizing valid business, functional, or regional differences
Assist with measuring the results of implemented improvements using defined business outcomes and performance indicators
Solution Delivery & Application Support
Collaborate with product owners, solution architects, developers, configuration specialists, data teams, and vendors to translate requirements into workable solutions
Participate in solution reviews, backlog refinement, sprint planning, demonstrations, and release-readiness activities
Support existing business applications by assisting with issue analysis, enhancement definition, prioritization, testing, and user communication
Perform initial problem analysis, document reproducible issues, assess business impact, and coordinate escalation when needed
Balance immediate operational needs with longer-term process, application, and enterprise architecture objectives
Testing, Implementation & Adoption
Develop test scenarios and expected results based on approved requirements and business processes
Coordinate and support system testing and User Acceptance Testing, including test preparation, execution tracking, defect clarification, and evidence collection
Validate that delivered functionality meets documented requirements and is ready for business use
Assist with implementation planning, business readiness, data validation, training content, job aids, and end-user communications
Provide post-implementation support and gather feedback to identify stabilization or improvement needs
Stakeholder & Project Collaboration
Build effective working relationships with business users, subject matter experts, technology teams, and external partners
Facilitate meetings with clear objectives, structured discussion, documented decisions, and assigned follow-up actions
Communicate analysis findings, options, recommendations, risks, issues, and status in language appropriate for business and technical audiences
Organize assigned work, manage priorities and deadlines, and provide timely visibility to risks or dependencies
Contribute to project planning, estimation, change control, and delivery governance as requested
Data & Reporting Analysis
Analyze business data to validate requirements, investigate issues, identify trends, and support decision-making
Define data, reporting, and dashboard requirements in partnership with business stakeholders and technical teams
Assist with data mapping, validation, reconciliation, and data-quality improvement activities
Confirm that reports and metrics use clear definitions and align with the intended business process and outcome
What’s In It For You
Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more
The ability to make an impact and shape your career with a company that is passionate about growth
The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
Minimum Qualifications
Bachelor's degree in Business, Information Systems, Operations Management, Engineering, or a related field, or equivalent combination of education and relevant experience
Approximately 3-5 years of experience in business analysis, systems analysis, process improvement, application support, project delivery, or a related role
Working knowledge of business analysis practices, requirements lifecycle management, process mapping, testing, and solution delivery
Experience independently completing routine and moderately complex analysis assignments
Ability to translate business needs into clear requirements and communicate effectively with both business and technical audiences
Strong analytical thinking, problem-solving, facilitation, organization, and written communication skills
Ability to manage multiple priorities, follow through on commitments, and work effectively in a cross-functional environment
Proficiency with common productivity, diagramming, collaboration, and work-management tools
Work visa sponsorship is not available for this position
Preferred Qualifications
Experience supporting field service teams or related service operations
Experience with Astea Alliance, IFS Cloud, or another enterprise resource planning, field service management, or business application platform
Exposure to commercial project management, rental management, asset management, service contracts, work order management, dispatch, mobile workforce processes, or parts and materials operations
Experience with Agile or hybrid delivery methods and tools such as Azure DevOps or Jira
Experience with application implementations, upgrades, data migration, integrations, or digital transformation initiatives
Familiarity with APIs, system integrations, master data, reporting, and role-based security concepts
Benefits
Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
Multiple medical insurance plan options + dental and vision insurance
401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
Short term and long term disability
3 weeks of paid time off for new employees + 11 company paid holidays
Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
Paid sick time in accordance of the federal, state and local law
Paid parental leave and tuition reimbursement after 6 months of continuous service
The typical annual base salary for this position ranges from $73,300 - $120,700 in Minnesota. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis

Work arrangement
Yes