IT Service Analyst

Red Nucleus is hiring an IT Service Analyst to join our global team! This is a hybrid role based out of our London, UK office.
Our purpose is advancing knowledge to improve lives. We succeed by being the premier provider of strategic learning and development, scientific advisory services, and medical communications solutions for the life sciences industry. Our global team is composed of nearly 800 full-time employees whose commitment to creativity, quality, and on-time delivery is unrivaled in our space.
At Red Nucleus, we believe in providing a rich working environment that pushes us to innovate in ways that engages our employees to be their best selves. Our culture is about meaningful work, a true sense of community and fun. We love to celebrate our people and we are proud to have been Internationally recognized as a “Great Place to Work".
How You Will Contribute
The IT Service Analyst is responsible for
supporting employees locally and remotely with all computer and technology related issues. This position will assist with the initial builds, maintenance, and troubleshooting of computer systems, peripherals and other business technology. As part of this role the individual is required to create and maintain documentation and procedures relating to service desk functions. May be required to travel to site locations, as needed for end user and technology support.
Primary Responsibilities:
Support all desktop and end user functions
Assist with both on and off-site set-up, installation, debugging, tracking and maintenance of hardware and software
Assist with ordering hardware and supplies and maintaining adequate quantities for handling maintenance and new installations
Monitor support ticket queue and maintain accurate information within the service desk system
Record, track, and document service desk solutions
Issue and track equipment issued and document assets accordingly
Perform proactive maintenance on end user device
Other Functions/Responsibilities
Other duties as assigned
About You
Education:
Bachelor's degree in IT, or equivalent combination of education and experience.
Experience:
Minimum of 3 years working within an IT support role
Technical Skills
Must have some experience supporting and troubleshooting Apple computers
Experience with Apple Business Manager (ABM) and Apple MDM tools, Jamf experience preferred
Strong knowledge of Microsoft Operating systems including Windows 10
Experience working with and installing Microsoft Office Suite
Strong desktop software and hardware troubleshooting skills
Experience with Adobe cloud products including Acrobat
Some knowledge of cloud hosting services such as Azure and AWS
Basic understanding of data protection and IT security best practices
Understanding of next gen virus protection software and the ability to troubleshoot minor security incidents
Experience working with Active Directory
Understanding of desktop imaging and deployment of desktop environments
Understanding of video creation software such as Adobe After Effects desirable
Strong orientation to quality, continuous improvement and customer service
Soft Skills:
Exceptional customer service skills
Highly ethical
Strong communications skills (written and verbal)
Highly organizational with excellent follow through
Ability to work both independently and as part of a team
Must be a self-starter with the ability to understand new technology quickly
Initiative, drive and enthusiasm
Good planning and organizational skills
Ability to multi-task, prioritize, adapt to changing environment
Physical Requirements:
Sitting at a desk for 6-8 hours a day
Working on a computer for 6-8 hours a day
May be required to work unpredictable hours
The ability to travel as needed
Diversity, equity and inclusion are valued at Red Nucleus and we believe we have a shared responsibility to provide equal opportunity and foster an inclusive spirit. We do not discriminate on the basis of race, color, national origin, religion, caste, sexual orientation, gender, age, marital status, veteran status, or disability status.
To learn more about working at Red Nucleus, please visit Careers I Red Nucleus.
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Employment type
Full-Time

Work arrangement
No