Manager I, Business Best Practice

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.
Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Investigate and resolve in a timely manner any suspected non-compliance cases/incidents related to agency
Develop and deliver compliance training programs and awareness materials to agency to foster a strong compliance culture within the company
Develop and update relevant compliance policies, manuals & procedures for agencies to address any market conduct concerns and risk/control issues
Ensure agencies are kept abreast of updated regulatory requirements
Prepare regular and ad-hoc compliance reports to the Management and our Regional Office
Conduct routine thematic reviews, field reviews, and control testing of sales practices
Identify potential conduct risks and establish internal controls to prevent misconduct
Participate in and handle ad hoc projects/tasks assigned from time to time
Job Requirements
University degree with over 8 to 10 years of experience, preferably in training, financial planning or insurance industry
Familiar with insurance related regulatory requirements
Insurance based qualifications such as FLMI, CFP also beneficial
In-depth knowledge of agency operations, sales practices, MCV business and market conduct
Good training sense in terms of program development and delivery
Expertise in social media compliance and governance tools
Capability and experience in analyzing data from control perspective and also good at composing presentation deck and management report
Strong communication and people skills, as well as good collaboration and influencing skills
Fluency in spoken and written English and Mandarin
At Sun Life, we’re driven by our Purpose: to help Clients build lifetime financial security and lead healthier lives. Across Asia, we cultivate a High-Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact. We succeed together by fostering an inclusive environment where wellbeing, collaboration, and accountability are equally valued.
We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.
We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).
Job Category:
Risk Management
Posting End Date:
29/11/2026