Order Desk Analyst

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.
8x8, Inc. is seeking an enthusiastic Order Desk Analyst to help us in our overall growth efforts. You will be an integral part of the Commercial Sales Operations team. The goal is to increase efficiency of sales efforts that will help our reputation and growth.
Responsibilities
Validate order requests against contractual agreements and all required approvals and/or documents (ie. Purchase Orders, etc.)
Ensure all orders conform to policies & sales/commercials matrix, and coordinate with sales, finance, partners, and other stakeholders when revisions are required and/or approvals are necessary
Ensure all sales orders are processed and scheduled within SLA upon receipt of order request
Provide cross functional operational support to sales, logistics and manufacturer on daily activities
Maintain and monitor weekly metrics, including on-time delivery, average business days to ship, expedite and rejection rates, etc; identify areas for improvement and work with team to drive improvements
Maintain proactive communication with Sales and Management on any urgent orders/exceptions
Assist in the ongoing documentation of ordering procedures including analyzing gaps within the order entry processes, participating in the development of new processes or techniques to resolve problems and prevent their reoccurrence
Maintain focus, processing throughput, and professional composure in a fast-paced environment, especially during high-volume periods at quarter end & month end
Requirements
2+ years experience in ordering/sales operations or inside sales or equivalent preferred
Basic understanding of revenue recognition
Ability to read and understand various agreements/documents to extract relevant data
Well-organized, detail oriented; able to calculate pricing in accordance to matrix
Exceptional communication & critical thinking skills
Skilled with Salesforce, Apttus, Vlocity or other CPQ/QTC system, and CRM & Google Apps preferred
Work Schedule & Location
Shift: US Business Hours
Setup: Hybrid
Location: BGC, Taguig City
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