Customer Care Executive- Internship

Customer Care Executive is responsible for managing customer interactions, resolving issues, and ensuring a positive customer experience across various communication channels.
Responsibilities:
Customer Interaction
Handle inbound and outbound communications through phone calls and emails. This includes addressing customer queries, complaints, and feedback promptly and professionally.
Issue Resolution
Efficiently resolve customer complaints and inquiries, ensuring that issues are addressed in a timely manner. This may involve troubleshooting problems and providing solutions that meet customer needs.
Data Management
Maintain accurate records of customer interactions, including details of inquiries, complaints, and resolutions. This helps in tracking customer feedback and improving service quality.
Collaboration
Work closely with other departments, such as sales and technical support, to address customer needs and escalate issues when necessary. This ensures a cohesive approach to customer service.
Customer Feedback
Collect and analyse customer feedback to identify areas for improvement in service delivery. This information can be used to enhance customer satisfaction and inform business strategies.
Sales Support
Assist in promoting products and services, providing information about current offers, and upselling when appropriate. This can contribute to revenue generation while ensuring customer satisfaction.
Performance Metrics
Meet or exceed customer service performance metrics and targets, which may include response times, resolution rates, and customer satisfaction scores.
Qualifications
Bachelor’s degree or Diploma in Business Administration or a related field.
Strong verbal and written communication skills are essential for effectively interacting with customers and conveying information clearly.
The ability to think critically and resolve issues efficiently is crucial in maintaining customer satisfaction.
Understanding customer emotions and maintaining a calm demeanour during challenging interactions is important for building trust and rapport.
Familiarity with tools used for managing customer interactions is often required.

Work arrangement
No