New Patient Administrative Specialist II, Cancer Center

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Day - 08 Hour (United States of America)
Onsite Training Requirement and Hybrid Work Option
This role requires full onsite attendance for the first six months to ensure thorough training and development. Following successful completion of training and demonstrated readiness, employees may have the opportunity to transition to a hybrid schedule of three onsite days and two remote days per week. Hybrid work arrangements are subject to operational needs and may change at any time.
This is a Stanford Health Care job.
A Brief Overview
The primary responsibility of the Patient Administrative Specialist (PAS) is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic.
The career progression for a PAS consists of 4 levels, reflecting a clear set of skills, knowledge, and education and experience of each level. Employees have the opportunity to move up the career ladder by demonstrating skills that meet business needs and the requirements at the higher level.
Locations
Stanford Health Care
What you will do
Primary Function:
Proficiency of level I skills
AND
Performs the following:
Specialized Functions:
Patient Interaction and Registration:
- Greeting and Assistance: Greet patients, complete registration check-in & check-out, verify insurance information is accurate, and assist with general questions about appointments, authorization, payments, billing, and schedules.
- Patient Escalations: Seek, Identifies, and resolves simple escalations, provides service recovery where appropriate. Escalate complex issues as defined by clinic specific pathways.
- Referral Management & Appointment Scheduling: Track and manage incoming referrals and schedule appointments for patients in a timely manner. Adhere to scheduling instructions, referral guidelines, and insurance eligibility.
Administrative Tasks and Documentation
- Telephone and Messaging: Handles a significant volume of inbound and outbound patient calls, efficiently takes and routes messages, and manages patient correspondence.
- Documentation Management: Manage faxes, mail, file documentation, and maintain databases.
- Systems Use: Process forms and utilize phone and electronic medical records systems.
- Orientation: Welcome and orient new PAS staff members to best practices.
Communication and Coordination
- Professional Communication: Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients.
- Provider Coordination: Communicate scheduling preferences and urgent needs with providers.
PLUS
Strong Proficiency In At Least ONE of the Following Specialized Functions:
- Medication Prior Authorization
- Specialized Data Collection & Coordination
- Cross-trained to support multiple providers, services, and/or departments
- Surgery/Procedure Scheduling
- New Patient Coordination
Education Qualifications
High School Diploma/GED.
Experience Qualifications
At least one (1) year of related healthcare experience (Including external experience) required.
Required Knowledge, Skills and Abilities
Knowledge
• Knowledge of Windows-based office software, computers, and operating systems
• Basic Knowledge of medical terminology
Skills
• Strong written and phone/verbal communication skills
• Phone skills, including familiarity with complex or multi-line phone systems
• Strong time management and organizational skills
• Ability to solve problems and manage multiple priorities
Abilities
• Actively listen to patients and colleagues
• Provide exceptional patient experience by empathizing with patients, demonstrating compassion and understanding while addressing their needs and concerns with sensitivity and professionalism
• Adjust communications to fit the needs and level of understanding of the receiver
• Exercise calmness in stressful situations
• Assist with welcoming & orienting new PAS staff members
• Demonstrate exemplary customer service and acts as a liaison between the front and back office
• Ability to acquire and develop departmental expertise
Physical Demands and Work Conditions
Physical Demands
Frequent Sitting.
Occasional Walking.
Occasional Standing.
Seldom Bending.
Seldom Kneeling.
Seldom Crawling.
Occasional Pushing and Pulling.
Occasional Reaching (above shoulder level).
Seldom Twisting and Turning (Neck and Waist).
Lifting
Occasional lifting of 0 - 10 lbs.
lifting of 11 - 20 lbs. 0 to 0 in height
lifting of 21 - 30 lbs. 0 to 0 in height
lifting of 31 - 40 lbs. 0 to 0 in height
lifting of 40+ lbs. 0 to 0 in height
Working Environment
Constant Other (please list each item under Comments):. Work is primarily performed in an office setting that is adequately lighted, heated and ventilated. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job
Blood Borne Pathogens
Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment