Senior Technical Writer

What you get to do in this role:
Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy
Provide input to help shape future content strategy for the product or business unit you help to support
Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards
Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support
Basic Qualifications:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Demonstrate English language proficiency through an assessment via HackerRank, evaluating grammar, sentence structure, and skills in clear, user-centric, and procedural writing.
Understanding of content development life cycles and processes
5+ years work experience in technical communication
Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly
Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture
Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment
Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results

Employment type
Full-time

Work arrangement
No