PMO (Marketing)

Role Summary
The Associate Process Manager – PMO (Marketing) will support marketing operations for a technology organization. The role owns operational coordination, data-driven reporting, and process automation, while acting as a key liaison between marketing, program management, senior leadership, and external vendors. The ideal candidate combines strong analytical and Microsoft 365 skills with practical, hands-on experience applying AI tools to streamline day-to-day operations.
Key Responsibilities
Product Launch & Marketing Operations
Support product launch readiness activities and marketing operational requirements end-to-end
Coordinate launch-related updates, documentation, and stakeholder communications across teams.
Provide hands-on planning support for product launches, ensuring operational processes stay aligned with launch timelines and business priorities.
Work closely with marketing, program management, and external vendors to execute launch deliverables on time.
Perform Q/Q and Y/Y trend analysis, build advanced Excel dashboards, and deliver data-driven business insights to leadership.
Consolidate data from diverse sources to support executive reporting and business decision-making.
Process Improvement & Automation
Identify opportunities to streamline business processes, enhance efficiency, and implement workflow optimizations.
Support automation initiatives and practical AI implementation solutions using Microsoft 365, advanced Excel workflows, and AI-enabled capabilities.
Maintain process documentation and standard operating procedures (SOPs).
Collaborate with stakeholders to design and implement continuous improvement initiatives.
Stakeholder & Leadership Management
Build strong working relationships with internal teams, suppliers, and external partners.
Coordinate seamlessly with senior leadership, providing regular status updates and proactively flagging operational risks or issues.
Support leadership with ad hoc analysis, reporting, and project coordination activities.
Participate in global meetings and coordinate effectively across multiple regions and time zones.
Skills & Qualifications
Bachelor's degree (Graduate) in Business, Marketing, Operations, Project Management, or a related field
Minimum 5-6 years of relevant work experience in program coordination, PMO, marketing operations, or business support functions, preferably within the Technology industry
Advanced proficiency in Excel – creating dashboard, formulas, pivot tables, and advanced data analysis and reporting
Working knowledge of Marketing Operations processes, including coordination with internal teams and cross-functional stakeholders
Advanced proficiency in PowerPoint and the broader Microsoft 365 tool suite
Hands on experience using AI tools like Claude, ChatGPT and Copilot for daily business tasks and process improvement
Skilled in prompt engineering, including writing and testing prompts to get accurate and consistent results
Experience building AI personas and ready to use prompt templates for different business needs
Able to compare and pick the right AI tool for a task based on cost, accuracy and data privacy
Experience setting up AI agents or workflows that combine data lookup, reasoning and task completion
Proven ability to work with and present to senior leadership
Strong analytical, organizational, and multitasking abilities; able to manage multiple priorities independently.
User-level working knowledge of SharePoint (document management, site navigation, list/library usage)
Hands-on experience with Workfront, Microsoft Power Platform (Power Automate/Power BI), or similar business/PMO tools
Experience working in a global, matrixed organization across multiple time zones
Hands on experience on Agentic AI
Agentic Architecture & Orchestration (Designing agentic loops, coordinator-subagent systems, and session states)
Cloud Code Configuration & Workflows (Managing memory files, custom commands, and CI/CD pipelines)
Prompt Engineering & Structured Output (High-precision prompts, JSON schemas, and self-correcting extraction)
Tool Design & MCP Integration (Designing tool interfaces and integrating Model Context Protocol (MCP) servers)
Context Management & Reliability (Handling stateless API limitations, retry logic, and evaluation)
Soft Skills
Excellent verbal and written communication skills.
Strong presentation skills, with the ability to convey insights clearly to senior stakeholders.
Strong interpersonal skills and the ability to build trust-based relationships across functions and geographies.
Proactive, detail-oriented, and comfortable operating independently in a fast-paced environment.

Work arrangement
Hybrid