General Manager - Sales & Design

General Manager – Sales & Design
About Livspace
Livspace is Asia’s largest and fastest-growing home interiors and renovation platform. Leveraging its proprietary technology, Livspace delivers end-to-end home interior and renovation solutions spanning modular solutions, furniture, false ceilings, soft furnishings, décor, civil works, and more.
Since its inception in 2015, Livspace has transformed a highly fragmented industry by bringing technology, design, manufacturing, and execution onto a single platform. With 100,000+ homes delivered across 80+ cities and 110+ Experience Centres, Livspace is building the largest and most trusted home lifestyle platform in India.
As Livspace continues to expand its footprint and strengthen its leadership in the home interiors and lifestyle space, we are looking for a high-calibre General Manager – Sales & Design to lead the growth and performance of a region.
The Role
As General Manager – Sales & Design, you will own the regional business, revenue, sales performance, design experience, customer satisfaction, and people agenda.
You will lead a large, cross-functional team comprising Business Managers, Territory Area Managers, Sales professionals, Design Managers, Interior Designers, and other business stakeholders. The role requires a strong combination of commercial acumen, sales leadership, design understanding, operational rigour, and people leadership.
You will be responsible for translating regional business objectives into measurable outcomes while ensuring a high-quality design and customer experience.
What You Will Own
Business & Revenue
Own the P&L, revenue growth, and overall business performance for the assigned region.
Drive monthly, quarterly, and annual revenue targets.
Identify opportunities for market expansion, category growth, and improved revenue realization.
Track key business metrics, identify gaps, and drive corrective actions.
Use data and analytics to make informed business decisions.
Sales Leadership
Lead and scale the regional sales organisation to maximise conversions, productivity, and revenue.
Own the complete sales funnel from lead generation and qualification through conversion and closure.
Drive sales productivity, category penetration, average ticket size, conversion rates, and other critical business metrics.
Build a high-performance sales culture focused on customer outcomes and sustainable growth.
Analyse market trends, competition, customer behaviour, and regional opportunities to identify growth levers.
Design Leadership
Own the quality and effectiveness of the design closure process across the region.
Ensure high-quality design solutions across kitchens, wardrobes, storage, furniture, décor, and other home improvement categories.
Drive timely design sign-offs while maintaining strong design quality and commercial outcomes.
Build a strong design ecosystem that enables designers to deliver compelling solutions while meeting business objectives.
Improve design processes, productivity, quality, and customer experience through continuous feedback and process improvements.
Act as the voice of the customer and market to continuously improve Livspace's design proposition.
Customer Experience
Own key customer experience metrics including CSAT, design quality, timely closure, and execution-related outcomes.
Ensure customers receive a seamless experience from initial consultation through design and project execution.
Develop a deep understanding of customer needs and use customer insights to improve products, processes, and service delivery.
Resolve critical customer issues and ensure effective escalation management.
People Leadership
Build, lead, motivate, and retain a high-performing regional team.
Manage and develop Business Managers, Territory Area Managers, Design Managers, Designers, and other functional teams.
Hire strong talent and build a robust leadership pipeline.
Establish clear performance goals and regularly review individual and team performance.
Coach teams on the job and create a culture of ownership, accountability, and continuous improvement.
Identify high performers, address performance gaps, and drive appropriate development and recognition.
Strategic & Cross-functional Leadership
Work closely with senior leadership on regional strategy, business expansion, and strategic initiatives.
Partner with Design, Operations, Customer Experience, Product, Supply Chain, and other functions to deliver business outcomes.
Drive critical initiatives such as new product launches, category expansion, process improvements, vendor ecosystem development, and market expansion.
Translate business requirements into clear and actionable plans for regional teams.
Represent the region's business and customer needs within Livspace.
What We’re Looking For
Bachelor's degree in B.Arch, Architecture, Design, Business, or a related field.
MBA/PGP from a leading institute would be an added advantage.
8–12+ years of relevant experience, with significant experience in sales/business leadership and/or design-led businesses.
Strong experience in revenue ownership, P&L management, or running a revenue-generating business/team.
Proven experience managing large, cross-functional teams with direct reports.
Strong understanding of interior fit-out, home interiors, architecture, furniture, retail, real estate, or other design-led businesses.
Demonstrated experience in sales leadership, business development, or selling design products/services through a team of designers.
Strong understanding of the design process and customer experience.
Excellent analytical and problem-solving abilities with a structured, data-driven approach.
Strong communication, stakeholder management, and influencing skills.
Demonstrated ability to hire, develop, motivate, and retain high-performing teams.
Strong customer empathy and commercial orientation.
Entrepreneurial mindset with the ability to thrive in a fast-paced, high-growth environment.
High ownership, bias for action, and ability to operate with autonomy.
Ideal Candidate Profile
The ideal candidate combines commercial and design leadership—someone who can simultaneously think about revenue, customers, sales productivity, design quality, operational efficiency, and people.
You should be comfortable moving between business strategy and ground-level execution, using data to identify opportunities while staying deeply connected to customers and teams.
If you are hungry to build businesses, passionate about design and customer experience, and thrive in high-ownership environments, this role offers the opportunity to lead a significant regional business at Livspace.

Work arrangement
No