Network IT Support Engineer

Company Description Real Jobs Consulting Services is a trusted placement and HR consulting organization based in Gurgaon, serving a wide range of companies and professionals. The firm provides comprehensive services including HR consultancy, placement consultancy, manpower recruitment, domestic placements, career consultancy, and work-from-home opportunities. Its team of experienced consultants focuses on helping client organizations maximize their business potential through strategic HR and talent solutions. With deep knowledge of placement operations and strong relationships across Gurgaon, Real Jobs Consulting Services has built a reputation for reliable, client-focused service that benefits both employers and job seekers.
Role Description The Network IT Support Engineer is a full-time, on-site role based in Delhi, India. This role is responsible for providing day-to-day technical support for network and IT infrastructure, including diagnosing and resolving hardware, software, and connectivity issues. The Network IT Support Engineer will monitor system performance, manage user accounts and permissions, perform routine maintenance and updates, and ensure systems are secure and backed up. The role involves responding to help desk tickets, assisting end users with technical problems, and escalating complex issues when necessary. The engineer will collaborate with other IT team members to implement improvements, support new deployments, and maintain documentation of network configurations and support procedures.
Qualifications
Candidates should possess strong Technical Support and Help Desk Support skills for resolving user issues and providing timely assistance.
Candidates should possess solid Information Technology and System Administration skills for managing servers, user accounts, and networked systems.
Candidates should possess advanced Troubleshooting skills for identifying, analyzing, and resolving hardware, software, and network problems.
Relevant academic background such as a degree or diploma in Computer Science, Information Technology, or a related field.
Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, firewalls, routers, switches) and common operating systems (Windows, Linux).
Familiarity with IT ticketing systems, remote support tools, and basic cybersecurity practices.
Strong communication and interpersonal skills, with the ability to support users at different technical levels.
Ability to work on-site in Delhi, India, manage multiple priorities, and maintain accurate technical documentation.
Relevant certifications such as CompTIA A+, Network+, CCNA, or equivalent are an advantage.

Work arrangement
No