Senior Manager - Customer Relations

Job Title
Senior Manager - Customer Relations
Job Description Summary
Job Description
Plan and execute the handover process for residential towers, villas, and common areas.
Coordinate with construction, engineering, quality, and facility management teams.
Ensure all project deliverables are completed before handover.
2. Snag and Defect Management
Conduct pre-handover inspections.
Identify and track defects/snag items.
Ensure timely closure of all observations with contractors and vendors.
3. Documentation & Compliance
Manage handover documents such as:
As-built drawings
Asset registers
O&M manuals
Equipment warranties
Statutory approvals and licenses
Ensure compliance with local authorities and regulatory requirements.
4. Client & Resident Coordination
Coordinate apartment possession and customer handover.
Address customer concerns related to quality and defects.
Support CRM and customer service teams during possession activities.
5. Facility Management Transition
Transfer assets, systems, and records to facility management teams.
Ensure smooth operation of MEP systems, security, clubhouse, and common areas.
Conduct training sessions for FM teams.
INCO: “Cushman & Wakefield”