ServiceNow Senior Software Engineer - AI

Why Us
NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.
We #GoBeyondWorkflows to create new kinds of experiences for our customers.
Come join our Crew!
The Role
NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Senior Software Engineer -AI with strong ServiceNow development & implementation experience. The Senior Software Engineers/Software Engineers who provide the development of project professional services for customers.
We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.
We are #GoingBeyond Come join our crew!
What You Will Be Doing
As a ServiceNow Senior Software Engineer- AI , you will interface with end-users, IT teams and key stakeholders to gather systems requirements.
Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform.
Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into any of the ServiceNow modules (ITSM, ITOM, CSM, HRSD).
Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems.
Write complete programming and perform testing and debugging of applications using current programming language and techniques.
Design custom or product-based solutions based on ServiceNow applications
Configuring integrations between ServiceNow via REST/SOAP web and other applications
Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
Participate in user acceptance testing of the resulting maps, impact rules and event management work
Promote your update sets and data across applicable SN environments
Remediate any production incidents that arise related to this scope
Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
What You Bring Along